Routledge - Reviews and experiences

I bought some books not long ago, but sadly one of them never showed up even though they said it would be in the original delivery. It was a pain trying to get a hold of customer service - took a whole week and loads of emails just to hear back. The lack of communication and how slow they were to answer was super annoying, especially since the books weren't cheap. The whole thing left me feeling pretty let down, so I won't be ordering from them again.

I had a terrible experience with an online purchase recently. I bought something from a company from overseas and got charged unexpected taxes on my credit card. The delivery took way longer than expected, and when I asked about it, I found out that my order was sent back to the warehouse without telling me. I had to send a bunch of emails just to get a replacement order, only to get hit with taxes again when it was redelivered. It was a total nightmare, and I ended up having to pay extra for a package that still didn't have the right address. The whole thing was a disaster from beginning to end.