Chegg

Chegg reviews

31 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
39%
Would buy here again
Ordering
6.8
Service
6.0
Pricing
5.8
Delivery
5.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Homework help

8.0

"I really like using Chegg because even though you can't just copy the answers, they provide helpful examples. It would be nice if you could co..."

Critical

Online educational resource subscription

5.0

"I signed up for this online learning thing and man, the answers they gave were just not good. Got me feeling all frustrated having to go back and c..."

Most Voted

Rental book confusion

5.0

"I really wish I had checked the reviews before buying my book. I thought I was actually purchasing it, but turns out I paid a lot for a rental that..."

Reviews (31)

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AI system providing incorrect answers

M

2 reviews

6.0
Overall Rating
Would buy here again
No

This website is totally a scam, saying they have real experts but it's actually just AI giving responses. I checked many questions and most of the answers were wrong, like over 80%. The AI really struggles with True or False questions, not giving clear answers. They don't give refunds and there's not much community support to fix the mistakes. Don't bother spending your time or money on this fake site.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Study material subscription

J

18 reviews

6.0
Overall Rating
Would buy here again
No

As a student who depends a lot on study materials, I was so let down by the answers given on this platform. Even though I paid for a subscription, I noticed that the website had a lot of wrong info which caused me to fail a crucial test. When I tried to get my money back because of the misleading content, they wouldn't give it to me. I suggest using Quizlet or other more trustworthy sources for your study materials.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
6.0

Do you already have an account?

Online educational resource subscription

L

5 reviews

5.0
Overall Rating
Would buy here again
No

I signed up for this online learning thing and man, the answers they gave were just not good. Got me feeling all frustrated having to go back and check everything. And then when I tried to cancel, they kept charging me! Overall, not a good experience and definitely not worth it.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

Subscription cancellation issue

G

1 reviews

3.5
Overall Rating
Would buy here again
No

I had a really frustrating time trying to cancel a subscription on this online platform. Even though I cancelled it on time, I was still getting charged for months afterwards. It's just not cool that they didn't follow through or take any responsibility for their mistake. Companies really need to respect their customers' choices and take action when needed. In this situation, the platform dropped the ball and it caused me a lot of stress and financial trouble. I want to warn others to be careful when entering their payment details on this site because fixing any mistakes might not be simple.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

Online textbook subscription

K

2 reviews

5.0
Overall Rating
Would buy here again
No

I'm really disappointed with the subscription service. They said I'd get a 3-day trial before being charged, but I got billed almost $9 right away. Chegg, that's not cool, not cool at all. I want a refund for this sketchy stuff. It's obvious this company is a scam, trying to fool people out of their money.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

Do you already have an account?

My recent experience with the study aid platform

N

8 reviews

5.5
Overall Rating
Would buy here again
No

I used to use this platform to study and double-check information, but now it's all about this AI system that's just really bad. I feel like they don't care about students as much anymore and are more interested in automated responses. It's really sad to see the service quality go downhill. Don't waste your money here, find other resources that actually care about helping students do well.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
6.0

Do you already have an account?

Help with homework

J
6.0
Overall Rating
Would buy here again
No

Chegg ain't great for homework help, eh. The answers are usually off and the folks answering don't seem to know what they're talking about. Plus, they take down my questions when I ask for help. Total waste of time, don't bother using it, eh!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Advanced calculus course help

O

20 reviews

7.0
Overall Rating
Would buy here again
Yes

It's really frustrating, eh? I'm trying to figure out my advanced calculus homework, but my questions keep getting flagged. How is that fair, you know? I just want to understand this stuff; I'm not trying to cheat. It's confusing because I don't know if my questions will get me in trouble. And they're saying I could get suspended if it keeps happening. Like, come on, really? It's not cool at all.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

Study materials

E

6 reviews

6.0
Overall Rating
Would buy here again
No

I got the study materials and they were all wrong, so I failed the test. It was a waste of my money and time. I wouldn't suggest using this service because the info they gave was totally off.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Assistance with schoolwork

V

7 reviews

4.5
Overall Rating
Would buy here again
No

I used to count on this service to help me with my schoolwork, but now that they're using AI to answer questions, the quality has gone way down. The answers from the AI are usually wrong and don't give much detail. It's annoying to pay for a service that used to be so good but isn't anymore.

Detailed Ratings

Order
4.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

Homework help

A

12 reviews

8.0
Overall Rating
Would buy here again
Yes

I really like using Chegg because even though you can't just copy the answers, they provide helpful examples. It would be nice if you could copy everything, but it's still a good resource. Also, sometimes the expert answers seem to come from a robot chat which is a bit strange. When you search for similar answers, you can only see a small portion of the question, making it difficult to determine if it's the right one.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

Do you already have an account?

AI-generated answers

M
6.0
Overall Rating
Would buy here again
No

I just bought some answers from this service, and man, was I let down. The so-called "experts" seemed to just lean on AI for everything, which led to wrong and unhelpful solutions. If I wanted that kind of answer, I would've gone to ChatGPT instead.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Online tutoring service

A

4 reviews

6.0
Overall Rating
Would buy here again
No

I think the answers on the website are pretty helpful, eh. But sometimes I have trouble with lagging and connection problems, especially on this website, not on other ones. Plus, I shouldn't have to deal with all these pop-up ads when I'm a premium subscriber, you know?

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
4.0

Do you already have an account?

Subscription renewal issue

G

6 reviews

8.0
Overall Rating
Would buy here again
Yes

I had a bit of a headache when it came time to renew my subscription. Turns out my card was attached to a second account that I didn't even know about. But, with the support of an associate and Diana, I managed to straighten things out and get most of my money back. They responded fast and gave me some really useful assistance.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

Do you already have an account?

Textbook answers

M

1 reviews

7.0
Overall Rating
Would buy here again
Yes

I really like how there are tons of resources available for my basic classes and great writing tools. Plus, it’s not too pricey and it covers a wide variety of topics. However, the more advanced classes don’t offer as much support and sometimes the answers are incorrect. It would also be nice if it could be integrated with more dating apps besides just Tinder, eh?

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
6.0

Do you already have an account?

Subscription cancellation assistance

P

1 reviews

4.5
Overall Rating
Would buy here again
No

I just tried to cancel a subscription linked to my Facebook account, and I had a hard time with customer service. Every time I tried to log in, I got an error message saying "It's not you, it’s us. Please try again later." I kept getting that message for three days straight, making it impossible for me to cancel my subscription.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

Do you already have an account?

Subscription misunderstanding

C

8 reviews

3.5
Overall Rating
Would buy here again
No

I signed up for this online service thinking it was just a free trial, but then I noticed charges on my account right after I cancelled. It's really annoying to see these unexpected charges and not getting any help from customer service to sort it out.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

Answer solutions

Y

1 reviews

7.0
Overall Rating
Would buy here again
Yes

My experience with the answer solutions I bought from them was not good. I noticed lots of mistakes in the economic questions, and the way they solved problems varied between books. The marketing questions were a disaster, and when I looked up the same question online, I found the right answer somewhere else. In my opinion, Chegg should hire qualified teachers or book publishers to review their solutions and make sure they are correct.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
8.0

Do you already have an account?

Class material review

W

2 reviews

9.0
Overall Rating
Would buy here again
Yes

My experience with Chegg for reviewing class stuff has been super helpful. It's like having a smart study buddy and tutor that breaks down my textbooks and assignments in detail. Using Chegg has really helped me grasp different subjects better and succeed in my exams. Plus, I like that being a Chegg user also gives me access to extra websites with cool freebies to make my learning even better.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Unauthorized charges resolved quickly

Y

7 reviews

10.0
Overall Rating
Would buy here again
Yes

I just had some weird charges on my credit card that I didn't make because I don't even have an account with that company. But when I called customer service, they fixed it in like 15 minutes, reversed the charges, and shut down the accounts causing trouble. The customer service I got was really great, made everything so simple and stress-free. Super thankful for their quick response and help.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About Chegg

Chegg, Inc. is an American education technology company offering textbook rentals, both in physical and digital formats, as well as homework help, online tutoring, and other student services. Founded in 2005 by Iowa State University students, the company initially focused on classifieds and selling and renting textbooks but has since expanded its offerings to include a wide range of academic and career support services. Headquartered in Santa Clara, California, Chegg aims to improve educational outcomes for students by making higher education more accessible and affordable.

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🌐 chegg.com

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Last update: November 29, 2024

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