Chegg - Reviews and experiences
Nov 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (31)
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Subscription renewal issue
Subscription renewal issue
CommunicationI had a bit of a headache when it came time to renew my subscription. Turns out my card was attached to a second account that I didn't even know about. But, with the support of an associate and Diana, I managed to straighten things out and get most of my money back. They responded fast and gave me some really useful assistance.
Unauthorized charges resolved quickly
Unauthorized charges resolved quickly
CommunicationI just had some weird charges on my credit card that I didn't make because I don't even have an account with that company. But when I called customer service, they fixed it in like 15 minutes, reversed the charges, and shut down the accounts causing trouble. The customer service I got was really great, made everything so simple and stress-free. Super thankful for their quick response and help.
About Chegg
Chegg, Inc. is an American education technology company offering textbook rentals, both in physical and digital formats, as well as homework help, online tutoring, and other student services. Founded in 2005 by Iowa State University students, the company initially focused on classifieds and selling and renting textbooks but has since expanded its offerings to include a wide range of academic and career support services. Headquartered in Santa Clara, California, Chegg aims to improve educational outcomes for students by making higher education more accessible and affordable.
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Last update: November 29, 2024
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