Harney & Sons - Reviews and experiences

I recently placed two orders for tea, one on the 17th and the other on the 24th of October. Unfortunately, after waiting for over a week, I did not receive any tracking information for either of my orders. Frustrated, I reached out to customer service for assistance and felt like I was being brushed off. Despite being assured that my order had been sent out and would arrive in a few days, I still did not receive any tracking updates. After sending an email, I received no response, adding to my growing dissatisfaction. When I contacted customer service once more, I felt dismissed once again and was given false promises of receiving my order in a couple of days. The lack of transparency and accountability in their service is disappointing and unacceptable. As a customer, I expect to be treated with respect and provided with accurate information about my orders. It's disheartening to see a lack of concern for customer satisfaction and a failure to fulfill promises made to customers. In the end, I received one of my orders but was left waiting for the other with no clear timeline or communication regarding its status. This experience has left me feeling frustrated and disappointed. Unfortunately, I will not be ordering from them again, as there are plenty of other tea companies that value their customers and provide reliable service.