Aquasana - Reviews and experiences

I've been using this filtration system for a long time now, but it started leaking last week. I gave them a call and they told me I needed a whole new system. I've been a loyal customer for ages, why couldn't they just send me all the necessary stuff the first time, eh?

I just bought a water filtration system and had some problems with the customer service. It was my second time reaching out about an order that was supposed to be delivered. Aquasana didn't seem to have any info about my order even though it was already charged to my account. I had to show them proof from my bank records that the order was placed. The customer service folks on the phone were rude and gave me wrong info. I've been a customer for 12 years, but this whole thing has really let me down. I won't be buying from them again.

I recently bought a whole house water system and at first, everything was great. But then I noticed the water was cloudy and the filter had black stuff in it. I got worried about the water quality, so I called customer service for help. Sadly, they took a long time to get back to me and when they did, they asked for pictures of the problem. I sent the pictures right away, but I never heard back. When I followed up, I got a confusing email that didn't help at all. I'm really frustrated with the lack of support from the customer service team. It's disappointing to have such a bad experience, especially when the product has a 5-year warranty. I wouldn't recommend buying this water system based on my experience with the customer service.

Hey, so I picked up this water filter and it was alright, nothing too special. But then I decided to write a review about it. You won't believe what happened next - the company actually responded! However, when my daughter reached out to them, they weren't really interested in resolving the issue. It seemed like they were more concerned about their image than actually helping customers. Pretty disappointing, eh?

We recently bought a new house in Illinois and realized we couldn't drink the city water. It was a pain having to buy water cases for drinking and cooking all the time. But then we found this water system from a company that really changed our lives. The person we dealt with, who we'll call LuLu, knew their stuff and was super helpful. They explained everything about the system without pushing us to buy it. It was definitely worth the cost and has totally improved our lives.

This company is so frustrating to deal with, eh? They're super quick to pick up the phone when you're trying to buy something, but once you're a customer, good luck getting ahold of them. When I tried to cancel my water filter subscription, they made it so I had to call instead of doing it online. And to top it off, they wouldn't give me a free return shipping label for the product I needed to send back. I had to fork out my own money for shipping just to get my refund. Can you believe that?