Equilibrio - Reviews and experiences

product = good, process = frustrating. The site didn’t stop my recurring orders, so I had to call and email more than once. I was charged a couple of times after cancelling. It’s not perfect. Support was polite, though slow, and I’m still waiting on a refund for a pending charge.

they eventually fixed it, but the automated shipment timing needs work. I first saw the item on their website and told a coworker, so I was surprised when a morning email said a new package was being prepared. I replied right away asking them to cancel — I don’t need refills that fast — but hours later got a shipping notice. After another message they delayed and cancelled the next one, so that was a relief. Still, I’d appreciate a confirmation email when they see my request and future shipments will be pushed back.

I almost didn't reorder after the account migration — I was pretty nervous, honestly. First week there were missed shipments and odd charges and I kept thinking, uh-oh. I had to use my meds right away after the switch so I reached out. One rep actually stuck with me, answered, and fixed most stuff, which calmed me down. Still had a couple delivery hiccups, but overall I’m relieved and a bit impressed they turned it around. Feels more trustworthy now, yay for people who follow through.

Was mid-morning at work when a friend texted me about their calm gummies — they’d told me to try them a while back. I had a subscription, then got an email saying that SKU was discontinued and they’d send a different product as a free sample. They even tried to charge shipping for it at first, which was annoying but they fixed that after I complained. Then two weeks after I got the sample I get another email saying my next subscription for that new item ships in five days. I never signed up for that. Weirdly, the sample actually helped me sleep better, which surprised me. I cancelled, but the cancel link was hard to find.