Equilibrio - Reviews and experiences

With my back acting up, I needed this fast; instead, I’ve been checking the porch like a hopeful raccoon. Nothing yet.

The moment billing stopped, I felt relieved. Reaching anyone was still a pain, but it eventually worked.

Overall it was usable, but customer contact failed, no call and a delayed order that still shipped. Needed help for a last-minute move, so mixed feelings, though.

product = good, process = frustrating. The site didn’t stop my recurring orders, so I had to call and email more than once. I was charged a couple of times after cancelling. It’s not perfect. Support was polite, though slow, and I’m still waiting on a refund for a pending charge.

they eventually fixed it, but the automated shipment timing needs work. I first saw the item on their website and told a coworker, so I was surprised when a morning email said a new package was being prepared. I replied right away asking them to cancel — I don’t need refills that fast — but hours later got a shipping notice. After another message they delayed and cancelled the next one, so that was a relief. Still, I’d appreciate a confirmation email when they see my request and future shipments will be pushed back.