Transunion

Transunion - Reviews and experiences

Average rating
5.4 /10
Based on 26 reviews
Oct 2023-Jun 2026
Star distribution
50
40
316x
27x
13x

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Reviews (26)

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Credit report issue resolution

Service

That was such a terrible experience trying to fix an error on my credit report, eh? I had multiple frustrating chats with reps who had a hard time with English and kept giving me conflicting info. Their incompetence and lack of responsibility were shocking, you know? At first, they told me to wait five business days and then give them specific document numbers over the phone to sort it out. But later, they said I had to mail in the docs. How can they mess up something as important as a credit score, eh? It's just mind-boggling.

Credit score check

Price

This company is a total scam, eh! Make sure you're careful when checking your credit score with them because they conveniently forget to mention those hidden charges that sneak up on your bank account later. And let me tell you, their website is a complete disaster, I tell ya - you'll get a headache just trying to navigate it. And don't even get me started on their customer service - talking to them on the phone is like talking to a brick wall, and good luck trying to understand them with that heavy accent from another country. It's just plain ridiculous, eh!

Got a credit report

Price

Transunion is the worst! I tried to get my credit report and it was a total nightmare. They hide charges and make it so difficult to cancel. It's a total scam, don't even bother!

Credit score

Overall

Oh man, those guys are so sketchy with their trust scores. Can't trust 'em, that's for sure. Be careful with your credit - total scammers!

Credit report

Service

This place is brutal! The website always screws up, and the staff is super rude and unhelpful. They never do anything to help you out!

Credit monitoring subscription

Service

I just got a credit monitoring subscription, eh, and honestly, it's been a bit of a letdown, you know. I logged in and was expecting to see my credit score and report, but there was nothing there, which was pretty disappointing. So, I reached out to customer service for help, but they were not very helpful, eh. They didn't seem to know what they were doing and just kept passing me around to different people, wasting my time. There was one person who kept asking me for the same info I already gave when I signed up, which was just frustrating. The whole customer service team seemed really disorganized, and it made me doubt the quality of the service. Even the live chat guy, Lanzy, was not very nice and didn't really help me out, just ending the conversations without solving my issues, you know.

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About Transunion

TransUnion is a global credit and information management services company that provides a wide range of products and services to consumers and businesses. It was founded in 1968 in the United States, with its headquarters in Chicago, Illinois. The company operates in numerous countries, including Canada, where it offers credit reporting, credit monitoring, and fraud protection services. TransUnion collects and aggregates information on over one billion individual consumers in more than thirty countries. The company's primary business is to provide credit information and risk management tools to businesses, which in turn helps these businesses make informed decisions on lending and creditworthiness. For consumers, TransUnion offers services to check their credit scores, monitor credit, and protect against identity theft. Over the years, TransUnion has expanded its offerings to include analytics and decisioning solutions, capitalizing on the vast amount of data it manages to provide insights to businesses and consumers alike.

Contact Information

🌐 www.transunion.ca

Last update: June 13, 2026

Website (Partner link)

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