Transunion

Transunion - Reviews and experiences

Average rating
5.4 /10
Based on 21 reviews
Oct 2023-Feb 2026
Star distribution
50
40
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Reviews (21)

Personal credit report

Account

I've had a really bad experience with this credit bureau. I keep trying to fix mistakes in my personal information, but they keep mixing it up with someone else's. It's been a big problem for me, like when a car loan showed up on my account even though I don't have one. I paid for a subscription and reached out to them multiple times, but it took them months to fix the mistakes. And just when I thought things were fixed, new errors showed up, like someone else's address and a $500,000 house mortgage that isn't mine. I disputed it, they said they updated my profile, but nothing changed.<br><br>This credit bureau is the worst I've ever dealt with, and it worries me that the Canadian government and banks trust them. It's not okay that such important financial information can be so wrong and mishandled. Canadian banks shouldn't be using this unreliable credit score provider to make decisions like approving mortgages.

Credit score reporting

Account

I had a big drop in my credit score recently with TransUnion because of just one credit check for a loan. Even though I've been good with making payments on time and managing my credit responsibly for a while, my score took a sudden nosedive. This messed up reporting has got me feeling frustrated and worried, because I've put in a lot of effort to build up my credit. I haven't bothered to deal with TransUnion's website or customer service about it, but I think it's important to tell others about my bad experience. It's pretty disappointing to come across such incompetence and lack of clarity in the credit reporting world.

Account issues

Account

Eh, I would totally give them a zero if I could, eh. They're not helpful at all, eh. I've been dealing with this account reporting me delinquent for 12 years and they haven't done a darn thing about it, eh. The info on the account is all wrong and I can't even access it, eh. It's a total joke and I'm thinking of suing them along with the other company involved, eh. It's gross that they have control over my financial stuff. Ugh, eh!

Credit score issues

Account

My experience with this company was awful! They didn't keep proper track of my payments and didn't handle my disputes well. It really hurt my credit score, which was so frustrating. I had to keep reminding them to do their work right. It's not right that they don't take their responsibilities seriously, especially towards black and brown folks.

Issue with missing banking accounts on credit report

Account

I've been with Transunion for a few years now, and I have to say, their service is a real joke. I've got two bank accounts that I've had for almost 7 years, and I've never missed a payment on either of them. But when I looked at my credit report on Transunion, I couldn't believe it - both those accounts were missing. How can a reputable credit bureau like Transunion mess up something so basic? It's unbelievable that they want people to trust their credit reports when they can't even get simple account info right.

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About Transunion

TransUnion is a global credit and information management services company that provides a wide range of products and services to consumers and businesses. It was founded in 1968 in the United States, with its headquarters in Chicago, Illinois. The company operates in numerous countries, including Canada, where it offers credit reporting, credit monitoring, and fraud protection services. TransUnion collects and aggregates information on over one billion individual consumers in more than thirty countries. The company's primary business is to provide credit information and risk management tools to businesses, which in turn helps these businesses make informed decisions on lending and creditworthiness. For consumers, TransUnion offers services to check their credit scores, monitor credit, and protect against identity theft. Over the years, TransUnion has expanded its offerings to include analytics and decisioning solutions, capitalizing on the vast amount of data it manages to provide insights to businesses and consumers alike.

Contact Information

🌐 www.transunion.ca

Last update: February 23, 2026

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