Way

Way - Reviews and experiences

Average rating
7.6 /10
Based on 41 reviews
Oct 2023-Oct 2025
Star distribution
54x
421x
34x
27x
15x

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (41)

Overpriced parking service

Price

The parking service is way too expensive, with hidden fees that they don't tell you about at the start. They didn't even mention that I needed a taxi from the hotel to the airport until after I had already parked my car. When I asked for a refund since I didn't use the service, customer service just brushed me off and said "tough luck". This is a terrible way to run a business and I definitely won't be using their service again.

Airport parking reservation

Price

I reserved a spot for parking at the airport through Way, and man, let me tell you, I was super disappointed when I got there. The price I saw on the website was way off, because when I arrived they slapped me with an extra $7 per day for my big ol' SUV. That extra cost almost doubled what I thought I was gonna pay. The worst part is, they didn't even make it clear when I was booking online, so it felt like a sneaky move. They reel you in with those low prices and then bam, hit you with hidden fees when you show up. And to top it all off, I had to pay that extra charge in cash at the parking lot, which totally defeated the purpose of booking ahead of time online. Honestly, it felt like a total scam. I'd recommend steering clear of Way to avoid getting caught up in the same mess.

Sapphire membership sign-up

Price

My experience with the company was pretty disappointing eh. I ended up signing up for their paid "Sapphire" membership twice without even realizing it, so I had to go ahead and cancel. It was pretty annoying to find out that this whole sign-up thing happens automatically when you book with them. Plus, I found out they work with some shady lots, which made me wonder about their business practices. Even though they said I'd get a full refund for cancelling, they only gave me credit in "Way Bucks" instead, which wasn't what I agreed to. All in all, I felt like they were being sneaky and taking advantage of me. Their app and website weren't the greatest either, which just added to the whole negative experience, you know?

Slippery purchase

Price

Whoa, heads up when buying! It's all good at first, but be careful with sneaky sign-up for paid services after you make a purchase. Don't forget to uncheck that box to avoid extra charges. If not, they'll start charging you without even asking! You'll have to give them a call to put a stop to it. Definitely not cool!

False advertising and overcharging

Price

Don't get tricked by those cheap prices you see online! They'll make you pay extra once you show up. Stay far away from them.

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About Way

Way is a Canadian car servicing company that focuses on providing customers with all their automotive needs in one convenient location, including parking, car washes, and insurance. The company aims to reduce customer expenses by bundling their services and offering real insurance quotes that customers can purchase. Way prides itself on transparency, accuracy, and customer privacy. Customers can contact Way's customer service team via email at insurance.support@way.com or by phone at 408-598-3338. Refunds and cancellation policies are determined on a case-by-case basis. Potential customers can check reviews and testimonies to get a better idea of the company's products and services.

Contact Information

🌐 way.com

Last update: October 29, 2025

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