Way - Reviews and experiences

Had the absolute worst time booking long term parking at JFK through Way.com. The shuttle never showed up, so I had to just drive myself to the airport. When I got back, I waited FOREVER for a ride back and they ended up telling me to take an Uber because they were too busy. To top it off, my car was parked on the street in front of a sketchy weed store, and I had to get my keys from some random dude in a different car. Not a safe area at all and the service was super rude. Definitely would not suggest using them!

I went to this parking lot and nobody was there! I waited so long for the shuttle and ended up going to another parking lot down the road. When I picked up my car, the bill was way more than what I expected! Such a rip off! I told my friend to use this parking lot and the same thing happened to them too! It's a total scam, don't trust them! I tried to get my money back, but no luck. They only refunded part of it, but it was still a hassle. Save yourself the trouble and don't book with them! The customer service was terrible, they even hung up on me! I waited forever for someone to pick up the phone. My poor friend is going to have to deal with this too when they get back from vacation. So mad! 😡👎