Way - Reviews and experiences

I recently booked some paid parking through Way and unfortunately had to cancel my trip at the last minute. When I contacted them to get a refund of my deposit, they said they'd only give me "Way bucks" as credit instead of giving me my original payment back. I agreed, thinking I'd use it in the future. But then a year later, I found out the credit had expired. I tried reaching out to customer service for help, but after waiting on hold for 20 minutes, I got no solution and basically lost my money. It's frustrating that Way doesn't clearly communicate their credit expiration policies, which ends up leaving customers like me in the dark.

I just wanted to share my experience of booking a parking spot through the platform. I had some trouble with the partnerships listed for the parking options. Turns out, some of the hotels listed didn't actually have partnerships with the company. This made things a bit inconvenient, and I had to search for alternative parking. On top of that, the confirmation email didn't come through right after I paid, which left me feeling confused and unsure.