Rental Cars - Reviews and experiences

I grabbed a car for a week to run errands and commute — delivery was on time and the vehicle did the job, but billing and customer service were messy, multiple invoices and rotating reps, felt like a shell game; still glad it worked out.

I remember sitting at my kitchen table when I realized things were actually sorted. I booked a car through a third-party a few days before the trip, didn't check reviews — my bad. First chat gave one answer, another agent said something else, so I grabbed screenshots and contacted my bank. After a tense week the bank processed a chargeback and the rental company reissued the booking. That’s when I felt relieved, quietly happy it all worked out in the end.

double-check photo ID rules before you go, and be polite but persistent if something feels off.

commutes to work, a couple of grocery runs and a short weekend trip to the cottage. It did the job, saved me time, and honestly that’s what mattered. Getting there was a different story — the booking through the third party was confusing, I wasted hours getting to a desk only to be told there were no cars, and customer support was slow to respond. I ended up booking direct at the train station for a much higher price. The vehicle had a few scuffs and the GPS was wonky at times, but nothing that stopped us. Not perfect, and I’m reconsidering which platforms I trust, but the actual hire worked when it counted.

I had a bad experience with a car rental booking through a third-party service. I gave them my flight information and arrival time, but when I got to the rental agency, it was closed. Even though I checked in before and confirmed my details, I couldn't reach anyone for help. So, I had to book another car at midnight, which ruined part of my vacation. The rental agency admitted their mistake, but the third-party service refused to help or pay for the new rental. Be careful when using this service and think twice before booking with them.

I was super disappointed with the customer service at Rental Cars. The staff there didn't seem to care about helping me with my rental car needs at all. Dealing with their automated responses was so annoying, nothing they said was even related to what I was asking. It was clear that they didn't really care about being professional or taking care of their customers. I definitely wouldn't suggest using this service if you want a good rental car experience that's reliable and efficient.

I always used to rent cars from Rental Cars, but now I'm finding the insurance options so overwhelming. It used to be straightforward, but now there are too many options and I can't figure out which one is right for me. I attempted to reach out to customer support through chat and email, but they didn't provide any useful information. It's frustrating because I used to really enjoy using this company.