Chemical Guys - Reviews and experiences

“claims department first, then we’ll see.” That’s not reassuring — if you take my money you should make sure it gets to me in one piece. Customer service felt scripted, no supervisor to actually help, just back‑and‑forth emails. I’ve had other companies sort a replacement or refund much faster, so maybe my expectations are shaped by those. One small surprise: one rep did send a photo of the damaged item quickly, so at least someone cared enough to document it.

the product does what it should, but I won’t buy from them directly a second time. I needed those car-detailing supplies because I’ve got a bad lower back and couldn’t do as much heavy cleaning or take my car to a shop, so I ordered what I trusted. The kit arrived eventually and the polishes and pads worked fine — actually glad they did, saved me a trip and a sore back. The rest of the experience was just poor. Shipping moved at a snail’s pace, and their tracking was confusing — they opened a shipping ticket days before anything actually left. Customer service was worse: the number plays music, drops the call, you call back and then they either ignore you or route you to commercial sales (which, yes, is apparently the magic button if you want an answer). I tried to cancel, was told no, so I just had to sit and wait. So useful product, awful direct-sales process. If you can buy through a retailer, do that. If you have to order direct, prepare to be patient and to call repeatedly. I’m thankful the stuff worked, but not thankful for the hassle.

I just tried to buy some car detailing stuff from this company, but their website wouldn't accept my home address. I contacted customer service to fix it, but they couldn't help. They basically said I should send the stuff to another address or use Amazon. It was really frustrating and disappointing that they couldn't be more helpful.

That service was just terrible. I ordered a power washer and kit, but then found out the power washer was out of stock after getting an email saying the kit had been shipped. When I called to fix it, they made it seem like it was all my fault to return the item and said they wouldn't give me my money back until they got the kit back. They didn't even want to help me with a Fed Ex pick up, so I had to drive the 13 miles to the store myself. It's unbelievable how poorly they treat new customers. They really need to do better with their refund process and returns handling.

The products themselves are pretty good and they come nicely packaged, can't deny that. But gotta say, the service really needs some work. I had to make two orders 'cause I forgot to add something to my first order. So, I called 'em up to see if they could combine shipping or give me back that $5 shipping fee, but they said no way. Not a total deal breaker, but it would've been nice, you know? Especially 'cause I called before they even processed the orders. I'm giving them 2 stars for not being very flexible. As for the products, I can't say how well they work 'cause I ended up sending 'em back and ordering from a different company that lets you add stuff last minute.

I bought some car cleaning stuff for the outside from this one company and lemme tell ya, I was not impressed with the way they treated me. The folks on the customer service line were rude and made me feel like I was bothering them whenever I asked a question. And whenever I wanted to snag some items that were on sale in their emails, they were either sold out or not even in stock anymore. Super annoying, eh. Overall, not a great time.

I went to the store not too long ago and had such a great time chatting with one of the staff. They knew their stuff, gave me some good advice, and even went out of their way to make sure I got exactly what I needed. I was really happy with how they treated me and I'll definitely be coming back again.