Chemical Guys - Reviews and experiences

I bought a wax buffer from your store not too long ago, but it stopped working after just an hour. I contacted customer service for help and they told me to check the manual for troubleshooting. Even after trying what they said, the buffer still wouldn't start. They promised to follow up in a day or two but never did, which left me frustrated with a broken product. When I asked for instructions on replacing the brushes, they said they would email them to me, but never did. In the end, I figured out how to change the brushes myself and got the buffer working again. The whole experience was disappointing, and I don't think the brushes should have needed replacing so soon. It seems like the company's growth has taken away from good customer service for loyal customers. Remembering where you came from and putting customer care first is important for keeping customers happy and coming back in the future.

I recently bought a foam gun from these guys and it's leaking a lot! I didn't even use half of the product before it ran out. I did some research and realized others are having the same problem. The customer service took a long time to respond, and now I'm disappointed with this product I can't use.

I just bought the Torqx random orbital polisher, eh, thinking it would be strong enough to keep spinning the pad even when I press down a bit. But, I was let down to see it wasn't as powerful as they said, eh, and didn't meet my expectations. And on top of that, I found out I couldn't even return it after using it because the return policy is brutal, eh. It's not fair to us customers just trying to find the right tool for our needs, you know.

My experience with this company has been really disappointing. I've been using their car detailing products for over 5 years, and all I've run into is poorly made chemicals. The gallons I've bought have always leaked, making a mess and wasting the product. On top of that, the 8 oz bottles I purchased only lasted for 2 months before they either stopped working or leaked everywhere. When I contacted their customer service about these problems, they were not helpful at all. It's obvious that this company doesn't care about the quality of their products or their customers' satisfaction. Because of these ongoing issues, I've decided to stop buying from them.

Eh, so I gave their Diablo wheel cleaner a shot, and man, was I ever let down. I followed their instructions exactly, but not one bit of dirt came off my wheels. I even checked the rinse water, and there was no proof that it did any cleaning at all. Honestly, after this letdown, I'm not too keen on spending my time or money on any more of their stuff.

I bought some car detailing stuff from this company and I gotta say, I was really impressed with how good the products were. The Carnauba wax I picked up is amazing, almost as good as the pricier brand I used to use. The air fresheners are awesome too, they have so many different scents to pick from. Overall, I'm super happy with my purchase and I'll definitely be shopping with them again down the road.

I bought the Headlight Restorer compound from your store not long ago, but I was kinda let down by how it worked out. I did everything the instructions said, but instead of making my headlights clear like they said it would, it left this weird cloudy stuff on them. I had to go get a different product from another brand to get the results I wanted. It would be great if the store could give better instructions on how to use the Headlight Restorer properly so this doesn't happen again. Thanks!

I was really let down by the quality of the products I got from this store. The bottles were leaking and the seals were already broken when they arrived. On top of that, the polisher I bought clearly had a problem with the wire, it kept cutting in and out. And to make matters worse, half of my order has been missing since the 16th of October, and now it's the 19th and still no sign of it. When I got in touch with the company, they wouldn't do anything until 5 more business days had gone by. Luckily, I used my credit card for the purchase, so I'm going to dispute the transaction because of their terrible customer service.

You know what? I gotta say, the thing I bought from these folks was a total letdown. I was expecting something awesome, but all I got was junk. The quality was terrible, and now I wish I never even bothered with this company. Don't waste your cash, go find better stuff somewhere else, eh.

I just tried out this 4-step process that a company suggested for getting my car's paint all nice and shiny. I used a compound, glaze, sealant, and wax in that order. Let me tell you, the final result was fantastic - the black parts of my car looked good as new and the white pearl was shining brighter than ever. It was a bit of effort to do it all, but the end result was totally worth it. I totally recommend this process to anyone who wants to make their paint look fresh and glossy again.

I gotta tell ya, I've never been so let down by a product before. I thought I'd test out the citrus wash and gloss, but after only using it a few times, it ended up messing up my clear coat in two spots. I contacted the company to see if they could help me out or give me some advice on what went wrong, but I didn't hear a peep back. It's really frustrating when a company doesn't own up to their mistakes, especially when it results in damage. Do yourself a favor and choose a brand that truly cares about their customers.