AutoRentals - Reviews and experiences

don’t expect honesty. I needed a ride for a week because I had a follow-up at the clinic and my own car was in the shop, and booking with these folks turned into a small nightmare. They quoted one total, then my card showed almost double — plus a “senior” surcharge because I’m 72, which felt… odd. They tacked on a $20 insurance fee that wasn’t clear, I pushed back about an extra $150 they charged, and then the rep hung up on me. Felt like they saw my grey hair and saw dollar signs. Annoying, kind of upsetting, and yeah I’ll take my business elsewhere. Not great if you travel on a fixed schedule.

I was on my way to a weekend with family when the pickup at the Tampa desk turned into a headache. I booked through an aggregator and the confirmation email showed an estimated total of about $70, so I planned my budget. At the counter the final bill was well over $400 plus a big security hold; surprise taxes, service fees and mandatory insurance I was told I couldn't avoid unless I had written validation they approved. I explained my credit card and my personal auto policy both cover rentals, but that didn't fly. Staff were firm about rental cars not leaving the state too, which I didn't expect. The delivery and customer service felt opaque and heavy-handed. I use rentals a lot for work and errands, so this was disappointing and inconvenient.