AutoRentals - Reviews and experiences

I was on my way to a weekend with family when the pickup at the Tampa desk turned into a headache. I booked through an aggregator and the confirmation email showed an estimated total of about $70, so I planned my budget. At the counter the final bill was well over $400 plus a big security hold; surprise taxes, service fees and mandatory insurance I was told I couldn't avoid unless I had written validation they approved. I explained my credit card and my personal auto policy both cover rentals, but that didn't fly. Staff were firm about rental cars not leaving the state too, which I didn't expect. The delivery and customer service felt opaque and heavy-handed. I use rentals a lot for work and errands, so this was disappointing and inconvenient.