AutoRentals - Reviews and experiences

the manager came out, apologized, dug through the lot and found an actual Vivaro that worked for us, and even knocked a little off the bill because of the hassle. That’s the exact second I knew it would be okay — when they stopped shrugging and started fixing. We left later than planned but in the right vehicle, everyone relieved and joking again. Compared to other rental headaches I’ve had, this felt like a real upgrade: not perfect, little bumps, but handled. Grateful they sorted it and didn’t just leave us to pay premium or scramble. Made the trip enjoyable in the end.

I figured we'd be cruising by noon. Our flight was late and suddenly the whole plan fell apart. We landed, waited, arrived at the airport rental desk well past our slot and the agent says, "Rentalcars.com cancelled your booking about 15 minutes after your pickup time." That's the weird bit. So even if your flight was on time and you get stuck at baggage or the shuttle, tough luck. Our prepayment — $500 — supposedly stayed with them. We ended up doing the whole desk rental thing and paying full price again. Charming. Trying to reach rentalcars.com from overseas was a pain. When someone finally answered they said we should have cancelled 48 hours before. Right. Because you plan a delay two days out. They offered a day's credit only if you made another booking. That felt like a hunt for logic. To be fair, the car itself drove fine. It was clean enough and got us where we needed. Key fob felt cheap; steering wheel had travel smudges. Still ran like a champ on the highway. The pickup process, though, felt chaotic and kind of stingy. Not perfect. If you're short on time or flights are touch-and-go, prepare for a headache and maybe extra cost. Learned my lesson. Won't forget it soon.