wayrates - Reviews and experiences

I was halfway wrapping presents when the box had only one jacket. I ordered two jackets for my boys for Christmas and used the first right away — it fits great, nice material, kind of a surprise. There was even a tiny handwritten note from the packer, which was odd but nice. Problem is the other jacket never showed. Contacting customer service took ages; they mostly told me to check the package and I kept saying I only received one item. My bank wouldn’t help because tracking showed delivered. If they checked shipment weight it’d be obvious. In the end I’m out the full price and pretty annoyed. Service slow, delivery unclear, product okay though.

I ordered from them on January 21, 2026 because I had a weekend project planned and figured delivery would be quick. Twenty days later I'm still waiting — tracking shows "Shipped" in one spot and "Processing" in another, which is annoying and weird. First impression was hopeful, then puzzled, then fed up. I emailed customer service twice and got radio silence; they really ghosted me. A shame, because the prices looked okay and I was actually a bit keen to try the stuff. I'm filing a complaint with the BBB and will start a chargeback if this doesn't sort itself out. Not recommended for now.