Versace - Reviews and experiences

I almost didn't order because the photos and description left me guessing the fit, but I went for it. Turns out the shirts arrived slim fit — not mentioned anywhere — so I sent them back with the tags still on. I followed the online return steps on Nov 4 and then spent a lot of time nudging customer support. They finally acknowledged receipt on Nov 24, and I admit I started to worry (a lot). It took until the end of December before things moved again, and by then I’d basically paid twice for the same shirts in the meantime. Communication was weak, lots of “we’re looking into it,” but eventually they sorted the refund. Not great, but at least it ended without me losing the money.

I was trying to zip it shut on the subway and the zipper hardware just popped off, right there, which felt unreal for a bag that cost what this one did. My daughter bought it in Milan as a surprise and it’s a lovely piece — soft leather, nice weight — but useless if you can’t close it. Went to the Versace store in NYC, they said they'd call Milan; I didn’t hear back. Daughter flew back and was told Milan had the spare, then told she'd have to wait. They kept saying it would be fixed, then quiet. So now the bag lives on my kitchen chair, looking fancy but functionally useless. I’ve had a couple of boutique repairs turn around in a week at other labels, so this drag feels especially sloppy. I get delays, sure, but a simple hardware fix and a bit of communication isn’t asking much. A bit disappointed, a bit annoyed, and a bit sad — because the bag itself is actually beautiful.