Versace - Reviews and experiences

I almost didn't order because the photos and description left me guessing the fit, but I went for it. Turns out the shirts arrived slim fit — not mentioned anywhere — so I sent them back with the tags still on. I followed the online return steps on Nov 4 and then spent a lot of time nudging customer support. They finally acknowledged receipt on Nov 24, and I admit I started to worry (a lot). It took until the end of December before things moved again, and by then I’d basically paid twice for the same shirts in the meantime. Communication was weak, lots of “we’re looking into it,” but eventually they sorted the refund. Not great, but at least it ended without me losing the money.

I liked the shape and the cut at first. Felt light on the skin. But after three or four wears the straps started to fray. The stitching gave up in a couple of spots. It doesn’t feel sturdy — more like something meant for a handful of uses. I’d bought it as a present, so that was awkward. I sent photos to customer service. They wrote back saying they found no manufacturing defects. That answer felt thin. The piece still looks okay from a distance, but up close it’s coming apart. Price was way higher than the quality suggests. If you want something that lasts, I’d think twice. Could be fine for a one-off, but don’t expect longevity. I wish they were clearer about materials or offered a repair option. I won’t be buying this again.

I was trying to zip it shut on the subway and the zipper hardware just popped off, right there, which felt unreal for a bag that cost what this one did. My daughter bought it in Milan as a surprise and it’s a lovely piece — soft leather, nice weight — but useless if you can’t close it. Went to the Versace store in NYC, they said they'd call Milan; I didn’t hear back. Daughter flew back and was told Milan had the spare, then told she'd have to wait. They kept saying it would be fixed, then quiet. So now the bag lives on my kitchen chair, looking fancy but functionally useless. I’ve had a couple of boutique repairs turn around in a week at other labels, so this drag feels especially sloppy. I get delays, sure, but a simple hardware fix and a bit of communication isn’t asking much. A bit disappointed, a bit annoyed, and a bit sad — because the bag itself is actually beautiful.

sturdy outer carton, neat gift box, and that neoprene-style pouch that made it feel special. I’d ordered straight from the brand for the first time because a friend had said “just buy direct,” and I liked the idea of original packaging for a present. That feeling lasted maybe five minutes. When I opened it there was a sour, cheap perfume smell and a few dark marks inside the fabric. I paused, like, wait — those authenticity tags were still on, which made it even weirder. I thought about tossing it in the wash and cutting the tags off, then reminded myself that’s not my job to fix. I called customer service right away and asked for an investigation since the trip was in two days. The delivery itself had been fast and the courier solid, so that part worked — at first I was satisfied because the shipping lived up to the description. But customer service basically offered a refund or to send another item with expedited shipping as an apology. That’s not an apology, that’s more waiting and spending time when I had a deadline for my gift. In the moment I knew I’d been satisfied was when the box arrived and everything looked legit; that pleasant, confident click — gone once I smelled and inspected the piece. Emotionally, I was annoyed and a little let down, more for the lost time than the cost. I won’t reorder directly at full price anytime soon. I do hope this nudges them to tighten their checks before shipping, because the initial satisfaction was real and easy to lose.

the site promised a delivery date that left very little wiggle room. I told myself it’d be fine — high-end brands usually sort the little things out, right? Turns out, not this time.

it wasn’t fine.
I liked the weight. It felt solid in the hand and kept my tea warmer than my old mug (unexpected win). The box was neat too — almost like they cared about the unboxing. That actually surprised me. For a minute I forgot I’d been nervous about safety.
Then I noticed tiny flecks in the rim. Not just a paint nick; little bits came away when I ran a finger. That brought the doubt back with a thud. I took photos and sent them in. Their reply? A canned return label and a note saying to ship it back. No offer to inspect, no "sorry", no investigation. Just send it in.
The logistics were a problem. I don’t have a printer. I don’t drive. Asking me to drop it at a UPS location felt like shifting the cost of their problem onto me. I get return policies, but not when something might be unsafe. I tried to explain this. I got more templated messages. Each one made me more convinced they were closing a tab, not fixing an issue.
So here I am. The product had good bits — sturdy feel, kept my tea hot — but the safety concern and the way it was handled ruined it. I hoped they’d take it seriously, maybe pick it up, investigate, offer an exchange without hoops. That didn’t happen. If you’re eyeing this because it looks posh online, check the rim closely and ask about returns if you can’t print or travel. I’m still on the fence about buying from them again.