Thalasseo - Reviews and experiences

I’ll be honest, I had mixed feelings booking this time. We’d used the site twice before so I thought it’d be smooth, but when my parents (71 and 74) needed a weekend away and my mom ended up in hospital two days before, I was really worried. I tried to postpone and then claimed through the insurance with Europ Assistance (the partner), and at first it felt like hitting my head against a wall — asked for documents, sent them five times by email and once by registered mail, got cut off on the phone a couple of times, and some emails weren’t answered. Pretty frustrating. That said, after a lot of phone calls and persistence someone finally picked it up and sorted the claim, refund processed, so I’m relieved and actually kind of thankful it didn’t stay a mess. Would have liked quicker replies and less runaround, but the outcome made me glad we stuck with it. So yeah, doubts before booking were real, they mostly disappeared after the claim was settled, though there’s room for better communication.

30%, 55%, 75%, up to 100% if it’s under seven days. It read like a script and felt like a door closing. I tried to explain, I tried to show the paperwork, but their stance didn’t change. So those nagging doubts I had before buying — the ones about whether the “insurance” was any good — well, they didn’t go away; they were proven right in a very lousy way. I’m left annoyed, a bit sad for the missed trip, and annoyed again that the safety net was mostly a label. If you’re tempted by a last-minute deal, take this as a nudge to read the clauses like you mean it, or don’t count on nice surprises if plans go sideways.