Pestana - Reviews and experiences

I just bought a house from this company, and let me tell you, their customer service after the sale is just awful. Whenever you have an issue and complain, all you get is canned emails in response. It's pretty obvious they don't really give a darn about fixing things. I definitely wouldn't suggest getting a house from them.

Even though I had a good time at the hotel with friendly staff, my experience was soured by the problem of getting a refund for a cancelled breakfast. We were supposed to have a buffet in the morning, but ended up with just a continental breakfast, yet we were still charged the full price. It's been over 2 1/2 months since I requested a refund and I'm still struggling to get my money back. The lack of communication from the customer service team has been really frustrating and disappointing. Even though there were good parts to my stay, this unresolved issue is leaving a bad taste in my mouth.

Even though my time at the hotel was enjoyable, I've been dealing with a refund problem for almost three months now. I've tried contacting the customer service team many times through emails and calls, but it doesn't seem like there has been any progress in resolving the issue. It's frustrating to keep hearing excuses that shift the blame instead of someone taking responsibility.