
RedPocket - Reviews and experiences
Dec 2023-May 2024
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Reviews (24)
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Transfer assistance
Transfer assistance
ServiceI recently spoke with a Red Pocket customer service guy named Stephen, and let me tell you, he was awesome! Stephen really went out of his way to help me switch my number to Red Pocket, walking me through everything and giving me clear instructions. You could tell he really cared about making sure I was happy, and I was so impressed by how professional and knowledgeable he was. I can't thank Stephen enough for his help, and I would definitely suggest Red Pocket to anyone looking for great customer service.
SIM card purchase
SIM card purchase
ServiceI had an amazing time with RedPocket all because of the great customer service I got from the rep. They really went out of their way to fix my problem quickly and perfectly. They listened well, didn't rush, and truly cared about solving my issue. All their hard work turned what could've been a bad situation into a good one.
Customer support experience
Customer support experience
ServiceI just wanted to give a shoutout to the amazing customer service I received from the person I talked to. Let's call them "Customer Support (CS) Stephen". They were really helpful and quick in helping me fix the problem I was having. Not only did CS Stephen solve my issue right away, but they were also really nice and professional about it, which was a pleasant surprise. It's really great to come across people who are so dedicated to making sure customers are happy.
Phone network settings help
Phone network settings help
ServiceRP customer service rep Stephen was so great and professional. He walked me through how to reset my phone network settings, and that fixed my problem with voice calls. I'm really thankful for all the help and info he gave me during our chat.
redP service plan
redP service plan
ServiceSo, eh, I had to give redP CS a call, and this dude Stephen was like so awesome! He really knew his stuff and was super friendly. He answered all my questions and made me feel like redP was the absolute best option!
Transferable cell service
Transferable cell service
ServiceI had a really good experience switching my cell service to this new provider. Before I made the switch, I called customer service a few times because my old MVNO was charging me way too much for data. The folks at this provider knew their stuff and they were super patient, making the whole process smooth for me. I got in touch with them a bunch of times over a few months, and every time they were quick to help me out and give me the info I needed to make the right choice. Their customer service is seriously great, and I totally recommend them to anyone who wants a reliable and affordable cell service provider.
Phone plan switch
Phone plan switch
ServiceI just changed my phone plan and had a really good experience with the customer service guy. His name was Stephen and he was super patient, friendly, and really helpful with my switch. He fixed my problem quickly and I'm happy I switched to this provider. So far, I've gotten great customer service all year and I'm a very happy customer.
SIM card purchase
SIM card purchase
ServiceI just bought a SIM card from this company and had some trouble getting calls. I contacted their chat support and got in touch with a guy named Stephen real quick. Stephen was super helpful and fixed my problem fast. Their customer service was top-notch and I'm really impressed with how speedily they handle issues.
Quick and efficient service
Quick and efficient service
ServiceI just wanted to say a big thank you to the customer service rep who helped me out today. I totally forgot to renew my phone plan, and they were able to fix it right away and get everything back to normal. The service was amazing, and I really appreciate their help.
Switched to RP from major carrier
Switched to RP from major carrier
ServiceI was really hesitant to switch from my old phone company to RP, but I'm really glad I did! Everything has been fantastic since I made the change. The customer service was amazing and the service around town has been excellent. I haven't gone on any big trips yet, so I can't comment on that, but for now, I'm absolutely loving it.
Bought phone plan
Bought phone plan
ServiceThe customer service live chat team is amazing! It might take a little while to get connected, but once you do they are there with you until your issue is resolved. Big shoutout to Jennie from customer service, she's fantastic!
About RedPocket
RedPocket Mobile is a United States-based company that operates as a mobile virtual network operator (MVNO). It offers wireless services by leveraging the networks of major mobile carriers in the U.S., providing affordable and flexible mobile plans without long-term contracts. Established in 2006, RedPocket aims to deliver value-focused wireless solutions to customers, with a wide range of plans catering to diverse needs, including international calling options. The company has positioned itself as a budget-friendly alternative in the competitive telecommunication industry, emphasizing accessibility and convenience for its users.
Contact Information
2060-D Avenida De Los Arboles
91362 Thousand Oaks
United States
Categories RedPocket
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Last update: November 29, 2024
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