Phone - Reviews and experiences

the app feels straightforward, calling works most of the time, voicemail is fine, and I didn’t mind the little quirks. But the minute something technical pops up you see the cracks. Recently I needed a small API tweak for an integration and it turned into a week-plus headache. Emails I got back were vague, like they weren’t even looking at the problem, and the questions they asked didn’t match what I’d explained. When I try to phone support I keep getting routed to an offshore team where the calls are halting and I struggle to make myself clear — and I’m not great at being patient. Promised callbacks never happen, follow-ups disappear, and it all feels like polite avoidance. I stuck with them for years because switching is a pain and the core product does the job most days, but this support experience wore me down. If support matters to you, plan for extra time or consider other options. I’m hopeful they’ll improve, but right now it’s a relief to have a workaround and not rely on their help.