ExpressVPN

ExpressVPN reviews

21 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
95%
Would buy here again
Ordering
8.8
Service
8.6
Pricing
8.0
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

VPN app issue

8.0

"I had a problem with the VPN app because it kept picking the smart location instead of my favorite one. I contacted customer service and they told ..."

Critical

VPN subscription

5.5

"I had a horrible time with that VPN service. My internet kept dropping even though the VPN said it was connected. When I talked to customer service..."

Most Voted

VPN subscription

5.5

"I had a horrible time with that VPN service. My internet kept dropping even though the VPN said it was connected. When I talked to customer service..."

Reviews (21)

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VPN app issue

J

12 reviews

8.0
Overall Rating
Would buy here again
Yes

I had a problem with the VPN app because it kept picking the smart location instead of my favorite one. I contacted customer service and they told me to uninstall and reinstall the app, but the problem still happened. I'm not sure if this can be fixed.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
10.0

Do you already have an account?

VPN service for both desktop and phone

E

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just got a VPN for my computer and phone. At first, I had trouble setting it up on my computer, but the customer service team helped me out right away over email. Once I got my settings sorted, I was able to connect no problem. My phone had a few hiccups with disconnecting, but I fixed it fast. Updating my Windows made the download super speedy and simple. Overall, I'm happy with the help I got from the customer support team.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Quick and helpful support

W

21 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service here is amazing, they helped me with a little problem right away. I'm really happy with the service and my experience with the company.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Buyin' VPN

V

1 reviews

7.0
Overall Rating
Would buy here again
Yes

So hey, I've started using this VPN thing and it's been pretty good most of the time. But then there's this annoying geographic issue that keeps showing up, like a bad zit. It messes with my streaming and watching TV shows, you know? I keep paying for it every month just in case it happens again. How can I solve this problem? Thanks a lot!

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
8.0

Do you already have an account?

Secure VPN purchase

R

2 reviews

10.0
Overall Rating
Would buy here again
Yes

Eh, as someone who really cares about my online security, I've been using this one VPN for about three years now and let me tell you, it's been top notch. The way it's so easy to use and reliable is what makes it stand out for me. When it comes to keeping my online activities safe and private, this is the only VPN I trust. Whether I'm streaming, browsing, or doing online transactions, this VPN has always been the best choice for me. It just gives me peace of mind knowing my data is safe and my online presence is secure. Security is something I'll never compromise on, and this VPN makes sure I don't have to.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Over a year with consistent results

R

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I've been using the VPN service for a while now and I'm happy with how reliable it is. Unlike my old VPN, this one hasn't randomly cut out on me, which is a big improvement. One thing I really like is the ad and tracker blocking feature - it's really made my online experience better. The service keeps getting better and better, so I feel confident using it to protect my online activities.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Misleading pricing

T

21 reviews

7.0
Overall Rating
Would buy here again
Yes

I thought I was getting a great deal based on what was advertised, but then they hit me with a higher price when I was about to sign up for a whole year. It felt sneaky and left me feeling frustrated. But thankfully, after talking to customer service and getting things sorted out, I ended up being happy with how it all turned out. The product is reliable and really useful, especially for people who are always on the go.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

VPN purchase

E

8 reviews

8.5
Overall Rating
Would buy here again
Yes

I used to always give it 5 stars, eh, but now I'm only giving 4 stars because the autoconnect settings were so confusing, eh. It kept bugging me to set it up, and I had to tinker around with the settings a bunch, eh. I 'think' it's working okay now, fingers crossed!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Recent VPN purchase

S

2 reviews

8.0
Overall Rating
Would buy here again
Yes

I recently got a VPN service and I gotta say, I'm pretty happy with how it's working. But, there's this one big problem I keep running into with the location settings. Even though I set my virtual location to Denmark, every time I try to visit a webpage it keeps sending me to Swedish ones. It's super annoying 'cause it messes up my access to Danish stuff, like TV shows, especially when I'm traveling outside the country.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Longtime user of VPN

L

10 reviews

9.5
Overall Rating
Would buy here again
Yes

As a Systems Programmer for a big bank and then one of the biggest insurance companies in the world, I started using a VPN years ago. The first one I found has been my go-to ever since. It's been reliable and secure, giving me the peace of mind I want when I'm online. I haven't switched and I honestly think it's the top choice out there, at least in my books.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

VPN service

H

4 reviews

9.0
Overall Rating
Would buy here again
Yes

I just got myself a VPN service and gotta say, it's been pretty good so far. The quality is top-notch, but I've been running into some problems with the connection dropping frequently. Being on a LINUX system, I've noticed that if I don't keep an eye on that little logo on my browser, I end up wasting time trying to figure out why the VPN is not connecting properly. Developers, please take note and fix this issue pronto to make the user experience better.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
8.0

Do you already have an account?

Expensive but worth it

C

7 reviews

8.5
Overall Rating
Would buy here again
Yes

The service costs a bit more, but it's totally worth it with all the great features and help they offer. Just one thing, they don't give you a heads up before they charge you for the annual premium, so make sure to set a reminder on your calendar.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
10.0

Do you already have an account?

Bypassing cruise ship internet

C

11 reviews

10.0
Overall Rating
Would buy here again
Yes

I was on a cruise and let me tell you, their internet package was absolute trash! I couldn't even check my investments or stream Netflix, and they blocked me from other sites too. But then I came across this app that bypasses all the blocks they put in place! Now I can use my phone for everything just like I normally would when I have this VPN app turned on. Hopefully this can help some of you out there. Thanks a bunch!!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

VPN struggles in China

L

2 reviews

6.5
Overall Rating
Would buy here again
Yes

I just tried using a VPN when I was in China, and it didn't work out too great for me. It worked fine when I was in North America, but when I tried to connect to a server in China, I had a lot of trouble. Even with a SIM card from there, China Unicom was blocking any traffic from the VPN, so I couldn't use it in certain places. For instance, when I was in a taxi, I tried to reconnect to the server but couldn't. That meant I couldn't use any Google apps during my trip, which was really annoying and kinda restricted me.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

VPN server selection issue

V

23 reviews

9.0
Overall Rating
Would buy here again
Yes

I ran into a problem with the VPN server selection because Seattle got taken off the list. Now I can only choose servers by country, not specific cities. Customer service helped me out by telling me to use the "all locations" tab, then pick the country and click on the drop-down arrow to see server locations. Problem solved! But I really hope they bring back Seattle soon so I can give them a perfect rating.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Password manager, ad blocker, security

A

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta say, this VPN is top-notch for sure. The password manager is so handy, saving passwords that other ones just can't seem to handle. And don't even get me started on the ad blocker - it works like magic, keeping all those annoying ads out of my face. I feel super safe online using this VPN. The price is right for what you get, and the product itself is just so darn useful.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Long time customer

B

7 reviews

10.0
Overall Rating
Would buy here again
Yes

These folks have been amazing for almost 10 years now. I really appreciate how they keep making their service better and giving us more value for our money. It's so awesome that we can connect more devices now. Plus, they're always getting great reviews and have servers all over the world for when we need them. They really help me stay safe online and watch things I couldn't access before because of geoblocking. And their customer service is top-notch, always quick to assist and really friendly. Honestly, they're the best around!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Mini DHCP solution

R

6 reviews

8.5
Overall Rating
Would buy here again
Yes

It looks like lots of VPNs are having problems with DHCP issues these days. Good thing the company I bought from seems to be paying attention to what customers are saying and they came up with a temporary fix by adding a mini DHCP server with just a few options built into the VPN. They keep updating their services and even have options for certain routers to connect straight to the VPN. The VPN/DHCP issue isn't totally fixed yet, but I think they're headed in the right direction and will probably be one of the first VPN providers to come up with a permanent solution.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
8.0

Do you already have an account?

Top-notch and secure VPN app

S

9 reviews

9.5
Overall Rating
Would buy here again
Yes

This VPN app is really top-notch. It offers industry-standard protection and live chat support around the clock. And you know what's even more amazing? The multiple third-party audited services that come with it provide extra peace of mind. Connecting to a server is super fast, and the fact that it uses RAM-only support means data security is always the priority.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

VPN Purchase Experience

B

1 reviews

7.0
Overall Rating
Would buy here again
Yes

The VPN has been really handy for getting around those pesky blocks in China, eh? But I've run into some problems when I'm trying to use it down here in the good ol' USA. Even though I've set my location to the States, I keep getting news and search results from Australia, which is a bit strange, eh? And some websites just don't seem to work right unless I turn off the VPN altogether. I mean, I get that it's all about keeping my online info safe, but these little hiccups are definitely making things a bit annoying for me, eh? It would be nice to see these glitches sorted out for a smoother user experience, right?

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

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About ExpressVPN

ExpressVPN is a British Virgin Islands-based company that provides virtual private network (VPN) services aimed at enhancing online privacy and security. Since its founding in 2009, ExpressVPN has grown to become one of the leading providers in the VPN industry, offering encrypted internet access and IP masking to users across the globe. The company operates thousands of servers in various countries, enabling users to securely and anonymously browse the internet by directing their traffic through these servers. ExpressVPN is known for its strong stance on privacy, robust encryption protocols, and a user-friendly interface across multiple devices.

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Contact Information

🌐 www.expressvpn.com

Categories ExpressVPN

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Last update: November 29, 2024

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