
Atlas VPN - Reviews and experiences
Oct 2023-May 2024
Review transparency
Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (21)
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Quick and helpful customer service
Quick and helpful customer service
CommunicationI contacted customer service about the app not working after an update. The first reply wasn't useful, just a suggestion I already tried. But the next one hit the nail on the head - uninstall and reinstall the app. The customer service folks were really nice and gave personal responses quickly. I'm grateful for their help.
Quick and accurate support
Quick and accurate support
CommunicationThe folks at customer support really came through for me when I had trouble connecting. They knew their stuff and got the problem fixed in no time. I was really impressed with how they handled everything. The service was top-notch and went above and beyond what I was expecting.
VPN connection issue
VPN connection issue
CommunicationHad an issue with one of the VPN servers so I contacted support for help. The rep, "Webster", got back to me fast and was super professional. Asked me to send a screenshot and logs to figure out the problem. Gave me easy-to-follow steps on how to do it. Once I sent the info over, they fixed the problem without any hiccups. Great service all around - clear instructions and a quick fix.
Streaming issues
Streaming issues
CommunicationSo yeah, I was trying to switch my region on this streaming platform, but it just wasn't happening. Thankfully, this really sweet lady named Katie stepped in and helped me out. She was so nice and chill, even when I was totally off with the info I gave her at the beginning. She completely sorted out my problem like a boss. Fantastic customer service!
Got help from Customer Support
Got help from Customer Support
CommunicationI was having some issues with getting it to work, but then I reached out to this guy named Webster from customer support and he was able to fix it really quickly. He was so efficient and skilled at solving problems, I would definitely go to him again if I needed assistance.
VPN routing issue resolved quickly
VPN routing issue resolved quickly
CommunicationI was really happy with how quick they helped me out with my VPN problem. The customer service person got what was going on right away and told me clearly how to fix it. One thing I did notice though, was that the rating system on the site seemed old-fashioned. It would probably be good if they kept things up to date more often to make sure users have the best experience. But all in all, I thought the service was really good and I'm thankful for the help.
Quick and efficient chat assistance
Quick and efficient chat assistance
CommunicationCustomer service was amazing! I had this annoying problem with my internet, but the person I chatted with totally saved the day. Emily was so great at walking me through everything and making sure I got back online quickly. She was a total lifesaver and definitely made the service worth every penny.
Quick resolution of issue
Quick resolution of issue
CommunicationI had a little problem the other day and the customer service rep was super quick and helpful in fixing it up. Katie Rowland really went the extra mile to sort out my issue. She was so patient and nice the whole time. I really liked that she kept me in the loop with emails and got everything fixed by the next day. It's obvious that the folks at this company are top-notch. Keep it up!
My buy was epic 🚀
My buy was epic 🚀
CommunicationYo, I just gotta say, Kati really deserves a round of applause. She was amazing at helping me out, so nice and knew all the answers I needed. If only all customer service folks were like her, that would be amazing, eh? Big shoutout to the bosses at this place for hiring her. They really hit the jackpot with Kati joining the team.
About Atlas VPN
Atlas VPN is a cybersecurity company that provides virtual private network (VPN) services, designed to enhance online privacy and security. The company was founded in 2019 and has quickly grown, gaining recognition for its user-friendly software that enables users to encrypt their internet connection, protect personal information, and bypass geographic restrictions on content. Atlas VPN aims to make secure and private internet access affordable and accessible for everyone.
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Categories Atlas VPN
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Last update: November 29, 2024
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