Volusion - Reviews and experiences

I recently shut down my online store and asked the company to cancel my account. Turns out, they’ve been taking $65 out of my bank account every month for Merchant Services since I closed the store, even though I haven’t been using them. They said they sent an email last year to cancel, but I never got it. So, I’ve been paying for services I haven’t even used for the past 7 months.

Trying to cancel a merchant account with this company is an absolute nightmare. Even though we canceled our account a year ago, they are still charging us. Their customer service is non-existent when it comes to inactive accounts, so stopping the charges feels impossible. I strongly suggest steering clear of this company if you want to save yourself time and money.

I recently had a terrible experience with a web development company that was recommended by Volusion. Despite the glowing recommendations, this company, MAK Digital Design, turned out to be a complete disaster. Not only did they double charge me for their services, but when I tried to address the issue with them, they were completely unprofessional and unhelpful. I had to take legal action against them, and fortunately, the court ruled in my favor. Throughout this entire ordeal, I tried to bring the matter to the attention of Volusion, but they were unsympathetic and unresponsive. It's clear to me that Volusion is promoting and supporting unethical and dishonest businesses, and this needs to change immediately.