PC Matic - Reviews and experiences

the device itself kept working perfectly for my daily video calls and pill reminders, so at least something didn’t add to my stress. Eventually someone answered after I escalated via a complaint, they sorted the promo credit and explained the change. Still wish phone support was easier, but overall relieved and pretty happy now.

I tried the service for a month and it felt like walking on thin ice — works okay sometimes, then a surprise charge. I cancelled, thought that was it, but they kept trying to pull money (five attempts on my account), which set off a fraud alert and I had to get a replacement card. Using the product is fine when it runs, but that billing behaviour makes it unusable for me; you don't trust it anymore. Their support was basically nonexistent, unlike other providers I’ve had that at least answer. Small detail? No — it's the whole experience.