PC Matic - Reviews and experiences

I was staring at the call log my bank sent me, the one with a phone number that actually connected, and I left a calm but firm voicemail. Weirdly satisfying. We’d signed up months earlier because a neighbour — honestly, a friend — told us about this product and we liked that it said “Made in the USA” on the site. That mattered to us, it still does. For a while it felt fine, like supporting something local and straightforward. Then the surprises started: a $211.44 withdrawal when the advertising said different, then a notice that our machines weren’t covered anymore with no refund for the unused time. We emailed, called numbers that went nowhere, tried every route. It was the slow drip of attempts and silence that finally pushed me to act. Leaving that voicemail wasn’t glamorous, but it was the moment I knew I wasn’t going to quietly accept it. I’m relieved we pushed back, partly because we value the principle — made-in stuff matters to us — and partly because standing up felt right. That doesn’t change the bad bits: weak customer contact, confusing billing, and a feeling they didn’t honour what they promised. Still, there’s a bit of closure now. If they want better reviews, hire people who pick up phones and actually solve problems. I’d tell friends to be cautious, and to keep a close eye on bank statements.