Paragon Software - Reviews and experiences

The software itself is really amazing. I recently bought a license for a particular program and I have to say, it's been doing a great job and has some cool features. But man, the support service from the company is just awful. I had an issue just after I got the license where I couldn't get into the member section to confirm my account for three days because they said it was "under construction". So I reached out to support for help, but it took them a whopping two weeks to even reply to my message. Like, seriously? That kind of slow response and lack of help is not okay, especially for a company that claims to be all professional and reliable. It's really left a bad taste in my mouth and got me wondering about the overall quality of the service they're selling.