Mobvoi - Reviews and experiences

This company has been a real letdown right from the start. I bought a smartwatch from them and I've been dealing with issues non-stop. The Google Assistant is glitchy, Google Fit sync doesn't always work, and the heart rate monitor is all over the place. They promised an update to fix these problems, but it still hasn't come through. I held onto the watch because I believed in the company and thought Wear OS 3 would finally sort things out. Sadly, that hasn't happened. I feel like I wasted $200 on a product that just doesn't live up to my expectations. I won't be buying anything else from this company again.

The automatic system update on my smartwatch was a complete nightmare. I just left my watch to charge, thinking everything was fine, but then it suddenly started updating on its own, without even asking me! And to top it off, I couldn't even stop it or disconnect it from Bluetooth, resulting in the loss of all my important data. The update also caused a huge drain on the battery, losing 20% in just 20 minutes of use. I had to download another app and delete two just to try to fix the situation. On top of that, the watch would only charge up to 87%, which was beyond frustrating. I reached out to Mobvoi for help, but got no response at all. It was really disappointing to see how little they cared. I used to be happy with how my watch performed, but this whole ordeal made me feel like it was just a toy now. Mobvoi's lack of interest in helping their customers really showed. Luckily, I bought the watch from Amazon, so I was able to get a refund. While the Ticwatch was a more affordable option compared to other brands, the terrible support from Mobvoi made me realize that it's worth paying more for better customer service. It's ridiculous that the manufacturer doesn't take customer preferences or concerns into consideration before pushing out updates.

I'm really disappointed with how this company has been handling things. I bought the TicWatch Pro3 Ultra near the end of 2021, thinking that Mobvoi was in the process of making an update to WearOS3 that would come out in a few months. But now, almost two years later, there's still no sign of this update. Mobvoi put out a statement admitting the difficulties of getting WearOS3 to work with their devices and asked for beta testers to pitch in. This whole situation, with the lack of updates and promises broken, is just not cool and has honestly made me feel let down as a customer.

I'm real cheesed off about this watch, eh! I've been waiting for an update for a full 2 years now and nothing's come through. Feels like I just threw my money away on this thing and now there's a new update on the way. What a joke, eh!

I got the Ticwatch 4 Pro Ultra GPS for $200 and then, two months later, I got an update that completely got rid of the compass feature. No explanation at all. And there's been no fix or update since then. Now they've come out with the Ticwatch 5 Pro, which has the compass feature again, but now it's $350. Seems like they don't really care about keeping their customers happy or coming back. Once they've got your money, they don't seem to care about you anymore.

I just got the new top-of-the-line wearable device, and let me tell you, I'm totally let down by the lack of support I'm getting from this company. They said there would be updates and improvements, but my device is still stuck on an old version that's holding it back. It's really annoying to see a company not backing up their products and making customers feel like they got tricked.

I just bought the Tikwatch 3 Pro Ultra from the company. At first, I really liked it, but I was bummed when I realized it didn't get the Wear OS 3 update they promised after almost 2 years. Because of this, most of the apps on the watch got outdated and started acting up. It was super annoying not getting any software support from the company, and it really made me less happy with the product overall.

I bought a smartwatch from this company because they said there would be a software upgrade coming. But it's been over a year now and there's still no sign of it. It's pretty frustrating that they haven't followed through on their promise. I won't be buying from them again. There are lots of other companies out there that offer better customer service and software support.