Anova - Reviews and experiences

I bought an electric oven from this company, eh? And sadly, it crapped out shortly after. When I reached out to them, they said they'd send me a new one, but it's been over 3 months and still no replacement. I'm so fed up, I'll have to do a chargeback with my bank to get my money back. The customer service team responds fast, but it seems like they're not doing much to fix the problem. It's really disappointing how they've dealt with this whole situation, eh.

I bought a toaster oven from this company not too long ago, and even though the oven works fine, the customer service is terrible. The toaster oven got a ground fault, and I've been trying for weeks to hear back from them. I've sent multiple emails but it seems like the team in charge of warranty replacements doesn't even exist. I only ever hear from a junior rep who keeps saying they're waiting for a decision. It's really frustrating and not okay to be left hanging like this with no solution in sight.