Anova - Reviews and experiences
Nov 2023-May 2024
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Reviews (28)
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Anova Precision Oven
Anova Precision Oven
CommunicationSo I was waiting for my Anova Precision Oven to arrive, but it got delayed. I tried reaching out to Customer Service for help, but the response I got was not helpful at all. They just told me to look outside my house for the package, which didn't really solve anything. When I tried contacting Toll Australia, the delivery company, they couldn't help me without a reference number, even though I gave them one from their tracking website. This whole lack of communication and efficiency has left me feeling really disappointed and frustrated with the whole experience.
Sous Vide purchase
Sous Vide purchase
CommunicationI just got a sous vide machine from this company, and when I opened the box, I was really let down. There was no instruction manual, user guide, or anything to tell me how to use, clean, or take care of the product. How am I supposed to figure out how to use this thing correctly without any help? I contacted their customer service, and they told me they don't give out any physical instruction manuals. It's frustrating and disappointing that they didn't include such essential information.
Sous Vide Precision Cooker
Sous Vide Precision Cooker
CommunicationI recently bought a sous vide precision cooker and was told that there would be a delay in delivery because they didn't have many in stock. I got a message saying the delivery would be upgraded to next-day DHL service, so I was excited to get it soon. But it never came, and when I contacted DHL, they said they weren't told to pick up anything for delivery. I've sent ANOVA many emails, but haven't heard back. They said it would arrive today, but it still hasn't shown up. It's disappointing that such a good product is being let down by bad customer service. Be careful when ordering from this company.
Precision COOKER NANO purchase
Precision COOKER NANO purchase
CommunicationI ordered a Precision COOKER NANO but had a bad experience with the customer service. I never got any updates on my delivery status even though I sent several emails and chatted online with their reps. Turns out the item was on back order and wouldn't be sent out until mid-June, which didn't work for me. It ended up being a waste of my time and money.
About Anova
Anova is a company specializing in the design and manufacturing of precision cooking devices, particularly sous vide immersion circulators, aimed at home cooks and professional chefs alike. The company, founded in 2013, has rapidly grown in popularity within the culinary world due to its innovative approach to cooking, allowing users to achieve restaurant-quality results with minimal effort. Anova's products work by circulating heated water at a precise temperature around vacuum-sealed food, ensuring perfect cooking results every time. The company has expanded its product lineup to include a range of accessories and complementary cooking tools, positioning itself as a leader in the smart kitchen appliance market. Anova was acquired by Electrolux in 2017, marking a significant step in its global expansion and product development initiatives.
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Last update: November 29, 2024
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