T. Rath

I just started getting my cat food delivered from this company and I gotta say, I'm really impressed with the customer service. Every time I order, it's a seamless and efficient process. The staff is super helpful and always there to answer any questions or address any concerns I have.

Oh man, I can't believe what a hassle I had with this lipstick order. Got it delivered and there was a huge dent in it! So, I contacted customer service and they had the audacity to say it's totally fine to use. Like, seriously? Finally, after being all defensive and not even saying sorry, they agreed to refund me. But then, the next day, I noticed they charged my credit card for the same amount they were supposed to refund me. When I questioned them about it, they straight up denied it, brushed off my concerns, and just repeated the refund process. How do they explain charging my card if they weren't supposed to? I even double-checked with my bank and they confirmed the charge. They're definitely messing with me and I'm not standing for it. This is straight up fraud, taking money without permission is not okay. Merit better start taking their customers seriously, that's for sure!