T. O'Conner

I thought the website was really well done and super easy to use. But, I did have a bit of trouble trying to find the reservation code I needed for my trip from France to the UK. That code was needed to give all the info for travel to England. After some searching, I did find the code, but it would be a lot easier if it was more visible on the website.

Dealing with Iberia Express has been a total nightmare, especially when it comes to getting a refund. Their customer service is pretty much non-existent and their website is a disaster. I've lost count of how many times I've tried to get a refund, only for the forms to crash or not go through properly. It feels like they're purposely making it hard to get your money back. The lack of communication and help from them is just not cool. We deserve better treatment as paying customers. My advice to anyone thinking of booking with this airline: think twice and go with another one. Trust me, the stress just isn't worth it.