S. Zulauf

So I bought this rubber watch band for $100 and it totally broke way too soon. I contacted customer service and they said there's no warranty for watch bands. I was shocked - how can a $100 band have no guarantee?!

I recently had a frustrating experience with the discount code I got when signing up for the newsletter. The code didn't work, and I had to message customer service on Instagram for help. After talking with a few different reps, Ansa was finally able to assist me. She told me to place the order and said she would refund me the difference. But then I was shuffled around to a bunch of other reps who asked irrelevant questions and wanted screenshots of their own policies. It wasn't until I got fed up and expressed my frustration that Leanne stepped in, apologized, and quickly gave me the refund. I had to deal with a total of nine different people over two days, which definitely doesn't make for good customer service.