All reviews of S. Prosacco
Review about: IHG
IHG Reservation Dispute
As loyal platinum member and owner of vacation club points with IHG, I had a frustrating experience with a reservation I made using my points for a flight connection. Unfortunately, my flight got cancelled due to a mechanical failure. When I reached out to IHG to cancel my reservation and get my points refunded, I faced a lot of resistance and unhelpfulness. Even after explaining the situation, I was told to contact IHG directly, where I encountered more challenges and unresponsiveness. It took many tries before I finally talked to a supervisor named Anita, who said she spoke to the General Manager but still couldn't resolve the issue and credit my points back. This lack of understanding and unwillingness to accommodate a legitimate situation was disappointing and not okay. Feeling unresolved and dissatisfied, I am now looking into taking further action in hopes of finding a fair solution. My IHG rewards number is 202718671.