S. Graham

I just had to use my warranty on my daypack because the outside fabric started wearing out after using it every day for six years. I sent in a claim and got a quick email back within an hour. Even though they don't make my bag anymore, they gave me a discount code to buy a new one. I'm happy with how the company handled everything.

I bought a jacket from this company and man, let me tell you, their customer service was a real letdown. I've shopped at a bunch of outdoor stores before, but this one had the absolute worst return policy. I got my jacket right before a holiday, and because they have this super strict 30-day return policy (and that counts the time it takes to ship the item), I couldn't send it back for a refund or even store credit. It was a huge pain and definitely left me feeling pretty sour about the whole experience.