M. Klein

So the other day, I had to bring back a pair of pants that just didn't fit right. But hey, it was actually a pretty smooth ride. I hopped on the online chat and had a chat with one of their customer service folks. In no time, I got an email with all the details on how to ship back the pants. Easy peasy, no fuss at all.

I've had my leather bag for a few years now, and I must say, I'm really impressed with how well it's held up and how classic it looks. The other day, I noticed a problem with one of the clips, so I reached out to the company for some help. Their customer service team was super quick to get back to me and they really went above and beyond to fix the issue under their warranty. They sent me a new clip and even repaired the leather on the top of the bag, making sure I can keep using my favorite bag for many more years. It still looks just as good as the day I got it, which just goes to show the amazing quality of their workmanship.