Zatchels18 reviews
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OMG, you guys, I gotta tell you about this satchel I got for Christmas - it was seriously the best decision EVER! Huge shoutout to Theresa, the customer service lady who helped me out big time. Thanks to her, my satchel arrived just in time for Christmas – so relieved! I was stressing about it maybe getting lost in the mail, but Theresa made sure everything went smoothly. And let me tell you, this satchel is GORGEOUS and such amazing quality. I can't wait to show it off at school next year. Big thanks to everyone involved in making my satchel, you guys are awesome!
Leather handbag purchase
I just bought a leather handbag and I gotta say, I was really impressed with the whole thing. The customer service was top-notch, the bag itself was even better than I thought it would be. They really took care with the packaging, making sure everything arrived in perfect shape. And the delivery was right on time, just like they said it would be. I would definitely recommend this company to anyone in the market for some quality leather goods.
Customized leather bags
So, I went shopping at this place not too long ago, and let me tell you, I was seriously impressed by the quality and attention to detail of their stuff. I checked out the shop in York, and they had a whole bunch of different things on display. These leather bags really caught my eye, and after looking around for a bit, I decided to get matching bags for me and my partner. We wanted to add some unique touches to them, so we asked for some custom designs.<br>After about a week, they sent us five different design options to pick from. It was a tough choice because they were all so well-made and beautiful. Eventually, we settled on two designs that we really liked, and when the bags arrived, they exceeded all our expectations. The leather was super soft and fancy, the stitching was perfect, and the bags looked even better in person than they did in the design previews. I'm over the moon with my purchase and will definitely be telling all my friends and family about this shop.
Custom name tag bag
I bought my girlfriend a custom name tag bag from this store a few years back and she's been using it ever since. She really loves it! We got married recently and when she changed her name, the store said they'd replace the name tag for free. Their customer service was amazing and the quality of the product is top-notch. I'm super impressed with both the original purchase and the recent update.
Bright red mini handbag
Eh, that bright red mini handbag I got from this company was really somethin' special, eh? The quality of the bag is top-notch, you can tell it was made with care and attention to detail. The packaging was done up real nice too, came with a dust bag and certificate. I was super impressed with how the bag looked and felt, it was even better than I was expectin'. And their customer service was great too, I had a question about my delivery and they got back to me in just 2 hours. That kind of communication and efficiency is really somethin' else. I'd definitely recommend this company to anyone in need of a unique, well-made handbag, no doubt aboot it.
Custom-made bag
I really loved dealing with this company! The bag I got is amazing quality and I'm super happy with it. I was able to pick out the colors and design which made it even more special. The customer service was always quick to respond and helped me out whenever I needed it. The only little problem I had was not getting a lot of updates on my order, but when I asked about it, they sorted it out right away. I definitely suggest this company for anyone looking for top-notch products and top-notch service.
Bought a bag online
So I ordered this bag online, eh, and they told me it would come in 10 days. Then I got an email saying it was gonna be delayed, which was fine, you know. But then I didn't hear anything after that, eh! I sent two emails asking for an update but didn't get a reply. Like, what's going on, eh? But then the managing director reached out to me and made sure I got my bag ASAP, so thanks to Brian, eh! If the bag had come before Christmas, it would have been perfect, eh, but oh well. I still think this company is alright, I guess.
Limited edition leather bag
I spotted this really cool limited edition leather bag in the shop window, but it was closed at the time. I sent a message on Saturday, and by Wednesday I had the bag in my hands. So excited to have snagged one of only eight! The communication was great and the bag is amazing quality. I highly recommend supporting UK businesses like this one!
Satchel bag
I just bought this amazing satchel bag and let me tell you, I'm super impressed! The design is top-notch and the customer service was fantastic. But, after using it for a bit, I noticed a little repair was needed. The team was on it right away and had it fixed within a day. Their follow-up emails and ongoing support were really great. Now my bag looks good as new and I couldn't be happier. I'll definitely be coming back to them for my next purchase.
Backpack purchase
Eh, the backpack I bought is top-notch, eh. It's super well-made and can really take a beating, eh. The folks in customer service were awesome too, eh. They were so nice and really went out of their way to help me, eh. When I was picking out a strap for my backpack, they sent me an extra pair just to make sure I got the right one, eh. I'm super happy with my purchase and totally recommend this company and their stuff, eh. I'll definitely be coming back for more, eh.
Yellow bag that was supposed to be leather
So, I ordered this yellow bag online thinking it would be made of leather, but boy was I wrong! It didn't look, feel, or even smell like leather. Plus, the press stud closure wouldn't stay shut. What's the point of a closure that won't close, am I right? And don't get me started on the color! I was expecting a vibrant daffodil yellow, but it was more like a boring mustard yellow in person. On top of that, the delivery took longer than expected and tracking my package was a nightmare. The website directed me to some place called SHOP and claimed my bag was delivered at 6:30 am that morning. Surprise, surprise, nothing was there! After some stress and worry, I called Zatchels and found out the bag was still in production. Why did SHOP give me wrong information? The bag did eventually arrive, but the whole experience left me feeling pretty disappointed overall.
Last minute Christmas order
I ordered the satchel right before the deadline to make sure it arrived before Christmas for my daughter. After some back and forth emails, they agreed to bump up the order. Lucky for me, the satchel arrived this week just in time for the holidays. I am so happy with the quality of the satchel and the amazing customer service I got.
Lifetime warranty repair on a bag
The service from this company is absolutely amazing. I had my bag for over ten years, and after the strap broke, I was devastated. But then I found out they have a lifetime warranty, which was a game-changer. I sent the bag to them, and within a few weeks, it came back looking brand new. They not only replaced the broken strap, but also upgraded the front straps so the bag was in top shape. The company's attention to detail and care really shows how much they care about their customers. I am so impressed and thankful for the fantastic customer service from this company.
Satchel with broken strap clip
I had a little problem with the strap clip on my bag after using it every day for about a year and a half. I got in touch with customer service, and they responded super fast and sent me a replacement strap for free. The new strap arrived quickly, so I'll be able to use my bag again next week. The customer service team was amazing to communicate with, they made me feel like I was talking to a friend. I'm really impressed with the quality of their products and their awesome lifetime guarantee. I'd definitely suggest their stuff to anyone.
Bespoke Red Bag
I just want to say a huge thank you to the amazing artisan who made my custom red bag. The level of detail and craftsmanship is seriously top-notch. When the bag arrived, I was blown away by how beautiful it was in person. It's the perfect size for all my must-haves and it looks super stylish too. The price I paid for this beauty was totally worth it, considering how high-quality and chic it is. I couldn't be happier with my purchase and I'm already thinking about getting more in different styles and colours. Thanks for creating such an awesome product!
Sugarcube bag in bright orange
The Sugarcube bag I got in bright orange from this company was a real gem of a purchase. When it arrived, it felt like I was receiving a special gift instead of just buying something ordinary. The bag itself is absolutely gorgeous, well-crafted, and customized to my liking. I usually don't go for girly or flashy stuff, but I'm excited to show off this stunning bag. The company's communication was top-notch, keeping me updated on my order status and managing my expectations for delivery. When the bag showed up, it was beautifully wrapped and came with a certificate and care guide, making the whole experience of getting this unique item even more special. My only regret is not splurging a bit more for the engraving service, it would've added that extra personal touch to my already one-of-a-kind bag.
High-quality leather bag
I've had my leather bag for a few years now, and I must say, I'm really impressed with how well it's held up and how classic it looks. The other day, I noticed a problem with one of the clips, so I reached out to the company for some help. Their customer service team was super quick to get back to me and they really went above and beyond to fix the issue under their warranty. They sent me a new clip and even repaired the leather on the top of the bag, making sure I can keep using my favorite bag for many more years. It still looks just as good as the day I got it, which just goes to show the amazing quality of their workmanship.
Replacement satchel
Eh, so I had to replace this Christmas gift that ended up in my pup's mouth. The company's customer support team was a total lifesaver, eh. They were so helpful and quick in getting me a new one. And get this - they even threw in a little something extra with my order. Thanks to them, Christmas was back on track and I had a super positive experience with the company. I totally recommend their products and customer service to anyone looking for a good quality satchel, eh.
About Zatchels
Zatchels is a British company specializing in handcrafted leather bags and accessories. Founded in 2011, the brand is known for its quality craftsmanship and classic British style, offering a wide range of products from satchels to backpacks, each made from premium leather. Zatchels has gained recognition for its bespoke service, allowing customers to personalize products to their taste. The company emphasizes sustainable and ethical manufacturing practices, ensuring its products are made with care for both the environment and its workers.
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Contact Information
26 Charter Street
LE1 3UD Leicester
United Kingdom
📧 customerservices@zatchels.com
Categories Zatchels
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Last update: November 2024
Review with most votes
Satchel with broken strap clip
I had a little problem with the strap clip on my bag after using it every day for about a year and a half. I got in touch with customer service, and they responded super fast an... Read onBy: Kasandra Reinger