L. Windler

I bought this massive dog bed, thinking it would be great for my fluffy buddy. Turns out, it was way too big for the room and he just wanted the couch instead. I was pretty let down by that, but the return went smoothly and I got my money back quick. By the way, I also have one of their mattresses and it's seriously comfy. It's too bad they're leaving the British market.

I got these running shoes in my usual size, but they turned out to be too small. So I reached out to customer service and was really happy with how quickly and nicely they got back to me. They made it super easy to return the shoes, even though they had a bit of wear. I swapped them for a half size bigger, and now they fit just right. Gotta say, I'm pretty impressed with the service I got here.