All reviews of L. Shanahan
Review about: Black Diamond
Broken battery housing replacement
I had the battery housing on my headlamp break recently. I contacted customer service yesterday and they sent me a new housing in the mail today at no cost. The EU department dealt with my request quickly and effectively. The service I received was beyond what I expected, and I am very happy with the result.
Review about: Fresh n' Lean
Late delivery, thawed ice packs, meals trashed, refund received
My delivery experience was not very good. The food came late and all the ice packs were melted. So the meals were ruined and I had to throw them out. But I have to give credit to the customer service team for quickly giving me a refund without any hassle. Even though this was disappointing, I still believe this service can be good for me in the future because I have had good experiences with them in the past.