L. Shanahan

I had the battery housing on my headlamp break recently. I contacted customer service yesterday and they sent me a new housing in the mail today at no cost. The EU department dealt with my request quickly and effectively. The service I received was beyond what I expected, and I am very happy with the result.

My delivery experience was not very good. The food came late and all the ice packs were melted. So the meals were ruined and I had to throw them out. But I have to give credit to the customer service team for quickly giving me a refund without any hassle. Even though this was disappointing, I still believe this service can be good for me in the future because I have had good experiences with them in the past.