L. Harris

I just bought this VST Rack plugin that has some amazing synths. But when I tried to use it, I ran into a problem with compatibility. I reached out to customer support, but didn't hear back from them for more than a week. Turns out, if you create racks during the 30-day free trial and then buy the Intro version, they might not work together. I had to transfer presets manually to fix it, which was a pain. Just a heads up that you might not get quick help with technical issues for this software, unlike other music software companies that have better customer service.

I've been with the beauty drop service for a while now, and I've gotta say, they really came through for me recently. So, I had a little hiccup when my quarterly box ended up at my old address instead of my new one after I moved. I reached out to their customer service team, and let me tell you, they didn't mess around. They updated my details right away so this wouldn't happen again. Not only did they fix things up real quick, but they also sent another box to my new place, and I had it in my hands the very next day. I'm seriously impressed by their speedy response and top-notch customer service. I'm one happy camper and will definitely keep supporting their services.