K. Welch

I always expect top-notch products when I buy something, so I was really excited about getting those ratcheting pruning shears from this company. But when I got them, I was super let down. They were made in Taiwan and had a bunch of plastic parts, which was a big no for me. I noticed right away that the blade didn't line up properly with the strike plate, and the ratchet thing felt cheap and weak. Those issues made me want to send them back right away. I paid a lot for shipping, thinking I'd get a great tool, so it was a real bummer that they didn't meet my expectations. I ended up finding a better pair at Home Depot instead. It was really disappointing, and I hope the company can step up their game in the future.

I bought an electric oven from this company, eh? And sadly, it crapped out shortly after. When I reached out to them, they said they'd send me a new one, but it's been over 3 months and still no replacement. I'm so fed up, I'll have to do a chargeback with my bank to get my money back. The customer service team responds fast, but it seems like they're not doing much to fix the problem. It's really disappointing how they've dealt with this whole situation, eh.