K. Mayer

I was really let down by the whole situation with those soccer tickets I bought. Me and my buddies flew all the way to Italy from Canada, and when we tried to get in, we found out the tickets were fake. It was such a hassle and such a bummer, especially since we paid so much for them.

I ran into a little problem with a lamp that our kids got for my wife as a gift. It was faulty and I needed a replacement part. The folks at the store were amazing in helping us out. They got back to me right away, looked into the issue, and gave me a few options to fix it. They ended up replacing the faulty part for free and the whole thing went super smoothly. It's rare to find customer service this good, but Oliver Bonas really came through.