Jena

Going through the whole ordeal of needing help on the side of the road was super nerve-wracking, but the tow truck that finally showed up did a great job. The tricky part for me was trying to set up the rescue online since I'm not really good with technology. Being stuck on the side of the highway just made it worse, with my phone signal cutting out and having to trek to the closest emergency phone to call for help. It would have been a lot easier if there was a simpler way to reach out for help without having to use the internet all the time.

I was pretty upset when my package disappeared, but I gotta hand it to the team for being so quick and helpful in fixing the problem right away. They got a new shipment sent out to me within a day. It's not every day you come across customer service that's so fast and effective, so props to them for that.