All reviews of jacky
Review about: Ahava
skincare products
I recently bought some skincare products online, and let me tell you, the customer service was just awful. I ordered a bunch of items worth a pretty penny, but then I got a message from the shipping company saying they were sending my order back because the address was wrong. Turns out they forgot to put the street number on the package. I double-checked my address on their website and it was all there, but somehow they still messed it up. I tried reaching out to them twice to fix it, but all I got back were empty emails, just like everyone else has mentioned. It took more than two weeks of silence before they finally asked if I wanted a refund or for them to send the products again. I asked for a refund and made it clear I won't be ordering from them again. Their refusal to admit fault and the terrible customer service have left me super disappointed.