D. Hayes

I bought an ebook from this company not too long ago, but ran into some trouble trying to get access to it. I reached out to their customer service for help, and they pointed me to this other company called Vitalsource. They were supposed to assist me with my problem, but I couldn't even set up an account with them because of their strict cookie policy. It was super annoying and just made things more difficult. All in all, I was pretty unimpressed with how everything turned out.

I reserved a storage spot close by, but when I dropped off my stuff, I had to deal with the most unpleasant guy ever. He took my bags to a sketchy area at the back of the store. When I asked about when they closed, he was all over the place with his answers and not very helpful at all. The Vertoe customer service wasn't great either – they kept pushing me to leave my bags despite me worrying about their safety. After a bunch of back and forth, I finally got my money back, but I'll steer clear of this service in the future. Stay away at all costs!