D. Botsford

I bought this really nice bracelet from that fancy store as a birthday gift to myself, but then it broke after only a year! I was so bummed out because I thought it was good quality, but the clasp just gave out on me. I tried to see if I could get it fixed at the little shop nearby, but they said I'd have to send it back to the original store. And let me tell you, that process takes forever! Plus, it's going to cost me a whopping $200 just to get it fixed. I mean, seriously, that's way too expensive! I'm starting to think I should just avoid shopping there altogether. They really need to make repairing things more affordable and convenient, you know what I mean?

I bought these fancy kids shoes, thinking they would hold up well, but within just 6 months, the velcro on them crapped out and they started falling apart. So I contacted customer service and all I got was a cookie-cutter response that didn't even really help me out. Now my son has to rotate between 3 other cheaper pairs of shoes that are still in way better shape.