C. Kuhn

Hey! So, I got this phone case from Electronic Silk Road, right? And it was honestly top-notch, just like they said. But, when it arrived, I saw this little scratch on the back. I was kinda unsure about contacting customer service, but I thought, 'Why not?' And you know what? They got back to me super quick and sent me a fresh phone case within a day. Major props to Cathy for the awesome customer service!

The app is looking good for the kids, but as a parent, I was kinda bummed when I found out I couldn't lock down certain stuff I didn't want my little one to see. I make a point to steer clear of anything to do with Frankenstein or witches in our place. When I'm not right there watching my preschooler, she tends to stumble on videos that I'm not okay with, and there's no way for me to stop it. I reached out to customer service about this, and even though they said there weren't any parental controls, I was still able to see all the content even after I canceled my subscription. I'm gonna keep an eye out for any surprise charges.