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Phone case purchase
Hey! So, I got this phone case from Electronic Silk Road, right? And it was honestly top-notch, just like they said. But, when it arrived, I saw this little scratch on the back. I was kinda unsure about contacting customer service, but I thought, 'Why not?' And you know what? They got back to me super quick and sent me a fresh phone case within a day. Major props to Cathy for the awesome customer service!
Slow and unresponsive customer service
The customer service at this store is terrible. They never answer my emails and there is no communication about my order or any delays. I had to wait weeks without knowing what was going on. It's frustrating and not okay.
Phone cases and accessories
I ordered some phone cases for my iPhone and some really cool accessories. The delivery came super quick and everything went really smoothly. The quality of the products is amazing, like seriously so impressive. The packaging was really nice and the instructions and installation equipment were top-notch. I'm definitely going to buy more ESR products in the future for sure!
iPad cover purchase
Hey there, so I bought this iPad cover but then I realized I wanted something different. I reached out to them and this really nice gal named Daisy helped me out right away. She sent me all the shipping info and once I gave her the tracking number, my refund was processed super quickly. They even offered me a discount if I decided to keep the cover, and gave me a discount on my next purchase. Their service was top-notch, I'm really pleased with the whole experience!
ESR Ascend keyboard case for iPad Air
I just got myself an ESR Ascend keyboard case for my iPad Air from Electronic Silk Road. The whole ordering process went smoothly, though it did take a bit over a week for the case to arrive. But I gotta say, I really liked getting updates at every stage of the delivery. The case itself is pretty good quality - it's sturdy and the keyboard works really well. The backlit feature with customizable colours is a cool addition too. The only downside is that the trackpad can be a bit slow and sticky sometimes, but I mostly use the screen for scrolling so it's not a big deal for me. I do like that I can easily remove the iPad from the keyboard with the magnetic feature while still keeping it protected. Overall, I'm super happy with my purchase since it's a great deal compared to other options out there.
Efficient, high-quality products, excellent customer service
My time with ESR has been amazing. Ordering was easy and quick, and I was pleasantly surprised by the quality and value of the products I got. The delivery was fast, and I liked how well they packaged everything to make sure it arrived safely. The customer service at ESR was fantastic - they were helpful, knew their stuff, and really went out of their way to help me when my delivery went missing. All in all, I was really impressed with ESR and would absolutely recommend them to anyone.
iPad Pro case purchase
I'm super happy with the iPad Pro case I got from Electronic Silk Road. The whole process, from ordering to delivery, went really smoothly. They kept me updated the whole time, which was great. And the case is top-notch - it's sturdy, high-quality, and fits my iPad perfectly. I'm really pleased with everything and I'll definitely be shopping there again.
Smartwatch
Customer service at Electronic Silk Road really came through for me! I was dealing with a big problem with my smartwatch, and Grace from Customer Service was like a superhero and solved everything super quickly. Her prompt reply and effective fix for my issue really made a difference for me. It's nice to see a company that cares about its customers and works hard to make sure they're happy. I'll definitely be telling all my friends and family about Electronic Silk Road!
Laptop sleeve purchase
I recently bought a laptop sleeve from ESR and I was really impressed with the quality compared to the price. The sleeve was well-made, durable, and you could tell that a lot of thought went into the design. When I had a problem with the sleeve, I contacted their support team and I was pleasantly surprised by the amazing service I got. They not only replied quickly within 24 hours but also went out of their way to solve my issue and make sure I was happy with my purchase. ESR really cares about their customers and making sure they're satisfied, and I really appreciate their dedication to customer service.
S24 ultra hybrid case with Magsafe
I got this wicked new ultra hybrid case with Magsafe, pretty cool eh?
MagSafe charger stand
I picked up this charger stand and it's amazing! It's so much better and cheaper than the one Apple recommends. I've bought a few things from them and they've all been fantastic. Sometimes I find it more convenient to get their stuff on Amazon because it's cheaper and ships quicker. Really awesome stuff!
Phone case
I bought a phone case online recently and I'm pretty pleased with it. But I got kinda thrown off when the package came from a different company, was not expecting that at all. It would have been nice if they were more upfront about their shipping details on their site. This whole thing has got me thinking twice about ordering from them directly next time.
Geo wallet purchase
Daisy from customer service was amazing when my Geo wallet started messing up. My battery was dying and I had some other issues, but Daisy really listened to me, figured out what was wrong, and found the perfect fix. Her expertise, professionalism, and willingness to help were really something. I'm so grateful for everything she did!
Keyboard case for iPad Pro 11"
I gotta say, this keyboard case for the iPad Pro 11" is amazing! It's versatile, tough, and dependable. I really like how it can be set at different angles and how well it works. Plus, the customer service was top-notch. Even when I got a faulty product with a trackpad problem, they quickly sent me a new one without any trouble. The staff's willingness to fix the issue and provide great service really impressed me. All in all, I'm super happy with my experience at this store.
Galaxy S23 Ultra case with screen protector
This ultra case comes with a screen protector to keep your phone safe.
Halolock charger, AirPods, fire hazard
I gotta say, customer support is absolute garbage. I sent emails, checked my spam folder, nada. The 3-in-1 Halolock charger is a nightmare. My AirPods get super hot while charging, big time fire risk. I should've used a protective case, now I'm kicking myself. This charger is a complete letdown, definitely not lasting 2-3 years like they said.
Iphone case with kickstand
I reached out to Electronic Silk Road about the warranty for my iPhone case with a kickstand because the kickstand wasn't staying open when I used it to prop up my phone. They were really helpful and sent a replacement right away. My son really likes the kickstand on the case.
Magnetic wallet stand
The magnetic wallet stand from this store is amazing. I've used other magnetic wallets before, but none of them are as strong as this one. The best part is that it works with Apple's Find My feature, which is a huge plus. Other wallets I've tried would fall off my phone when I put it in my pocket, but not the ESR GEO WALLET. It stays attached to my phone securely, so I don't have to worry about losing my stuff.
HaloLock case, battery bank, bedside charging stand
I bought a HaloLock case, a battery bank, and a bedside charging stand, and they all work really well! I had a little issue with one of them, but the customer service was amazing. They helped me out quickly and got everything sorted. I'll definitely be coming back to shop here again!
Mechanical keyboard
I just bought a mechanical keyboard from Electronic Silk Road and at first, I was kind of bummed because there was a little crack in the case. But when I got in touch with customer service, Daisy got back to me right away and sent me a new one. I have to say, the service from Electronic Silk Road is top-notch. They really went out of their way to fix the problem, and their quick response and action really impressed me. I will definitely be telling others about their products after this great experience.
About Electronic Silk Road
Electronic Silk Road (ESR) is a global tech company headquartered in Hong Kong, China, and founded in 2009. ESR specializes in creating products that make tech easy to handle, offering a wide range of phone accessories, electronic devices, and car accessories. With outlets in Singapore and Australia, ESR operates 10 million square meters of warehouse space across China, India, Japan, and Korea. Customers can browse and purchase items online through ESR's website, with free shipping on qualifying orders and a hassle-free refund policy. ESR also offers gift cards for convenient shopping experiences. Share your feedback and experiences with ESR to help the buying community and improve customer services.
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Contact Information
Categories Electronic Silk Road
Online shopping | Electronics & Hardware
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Seite online seit: November 25, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
HaloLock case, battery bank, b
I bought a HaloLock case, a battery bank, and a bedside charging stand, and they all work really well! I had a little issue with one of them, but the customer service was amazin... Read onBy: T. Johnson